Services A-Z (180)
Academic Systems and Tools / Academic Systems Requests
Students and their advisors can see up-to-date information on progress toward a degree by logging into the DegreeWorks system.
Academic Systems and Tools / Academic Systems Requests
Use this service to request for application work on an ITS academic system. This service is not intended for access requests, general use or help assistance.
Mountaineer Card and Mountie Bounty
Request laundry funds be applied to the specified employee.
Request Help With This Site
Request to receive notifications and updates for current issues and outages. Do not use this request to log a new issue. To report a new issue or request a service, please search the Service Catalog for the appropriate service.
Access Requests / Individual System Access
Use this service to add a user to Onity.
Administrative and Business Tools / Application and Database Administration Requests
Use this service to request application work for an ITS administration & finance system. This service is not intended for general use or help assistance.
Computer, Software and Printing / Software Requests
Adobe Creative Cloud access request for WVU Employees
Advising and Admissions
Students may use this service to submit Advanced Placement Articulation Requests for review.
Academic Systems and Tools / Academic Systems Requests
This service is for newly admitted freshmen and transfer students to report issues registering for trips.
Telephone and Voicemail
Submit a request for general telecommunications assistance. Funding is not required for general questions or assistance, but additional services may require a fee.
Access Requests / Individual System Access
Use this service to request a new or close an existing Amazon Web Services account.
Security and Privacy
Free software to protect your personal computer from malware.
College, Department and Regional Support / Athletics Department Requests
Ask for help from the Athletics Department's information technology support staff.
Email and Collaboration Tools / Web Conferencing Requests
Request a new PIN or to reset a PIN for an audio conferencing call.
Security and Privacy
Request a specific type of authentication to be used with an application at WVU.
College, Department and Regional Support / Information Technology Services (ITS)
WVU IT departments may request that devices be joined to AAD with the understanding that processes and policies are still in the development phase.
Computer, Software and Printing / Software Requests
Bomgar (BeyondTrust) user request login assistance, to report Bomgar login issues, request support or make technician changes to their license pool.
Administrative and Business Tools / Business Information Requests
Submit MAP account requests (should be submitted by Supervisor), MAP printers or My Reports requests.
College, Department and Regional Support / Business & Economics College Requests
BEIT requests for assistance with servers and networks used by the Chambers College of Business & Economic IT Department.
Academic Systems and Tools / Campus Instructional Technology Requests
Use this service to request assistance with the Classroom Attendance Monitoring.
Academic Systems and Tools / Campus Instructional Technology Requests
If the Classroom Technology (CTec) issue is time critical, please call the hotline at 304-293-2832.
Academic Systems and Tools / Campus Instructional Technology Requests
Lab requests must FIRST be submitted through 25Live before submitting a ticket through this service.
Telephone and Voicemail
Request a conference account to host calls with eight or more people or to provide unique, secured call-in numbers.
Telephone and Voicemail
Request to connect your voicemail to your email address.
College, Department and Regional Support / CPASS Requests
Computer support for the College of Physical Activity and Sport Sciences.
Mountaineer Card and Mountie Bounty
CS Gold general questions and issues. Reports and Queries should be requested using the Report Requests link on this service page.
College, Department and Regional Support / Mountaineer Hub Requests
Currently enrolled students may use this service to submit inquiries about financial aid, student accounts or student services offered through the Office of the University Registrar.
Administrative and Business Tools / CRM System Requests
Request assistance with the Customer Relationship Management system for Enrollment Management.
Administrative and Business Tools / CRM System Requests
Request assistance with the Customer Relationship Management system for Shared Services.
Administrative and Business Tools / CRM System Requests
Request assistance with the Customer Relationship Management system for wellness check surveys.
Access Requests / Physical Access Requests
Supervisors or sponsors may grant access to the Data Center for employees or facility maintenance personnel.
College, Department and Regional Support / Davis College Requests
Request help from Davis College IT staff with your office computer or other device.
Mountaineer Card and Mountie Bounty
WVU Supervisors or Managers can use this service to request a employee mountaineer ID card replacement. Cards must be issued within 5 business days or the request will be cancelled.
Mountaineer Card and Mountie Bounty
Use this service to complete your Departmental Copy and Print Card request.
College, Department and Regional Support / Dining Services
Sodexo services staff can request help or ask questions about the applications used for managing meal plans and dining locations.
Login Account and Duo Authentication
Request assistance for Duo, WVU's two-factor authentication application.
College, Department and Regional Support / Eberly College of Arts & Sciences Requests
Deskside support request for Faculty and Staff who work for Eberly College of Arts and Sciences.
Academic Systems and Tools / Online Instruction Systems Requests
WVU uses Blackboard's learning management system under our branding of it as eCampus. Every course offered at WVU is included in eCampus, but it is up to each instructor whether to use the course's eCampus site.
Administrative and Business Tools / Purchasing Requests
WVU units use eCommerce stores to sell approved goods and accept online payments.
Access Requests / Physical Access Requests
This request is to gain access to data closets across campus for those that need in the closets to do their job.
Email and Collaboration Tools / Email and Calendar Requests
Request an @mail.wvu.edu Office 365 account for a student employee or other approved person.
Administrative and Business Tools / Application and Database Administration Requests
This service is to be used by Mountainlair Reservations Staff for room reservations and event management.
College, Department and Regional Support / Dining Services
Sodexo services staff can submit meal plan enhancements using this service.
College, Department and Regional Support / Dining Services
Sodexo services staff can establish, update or remove a dining location using this service.
College, Department and Regional Support / Mountaineer Hub Requests
Faculty and staff members may use this service to submit inquiries about financial aid, student accounts or services offered through the Office of the University Registrar.
Email and Collaboration Tools / File Sharing Requests
Transfer large or confidential files.
College, Department and Regional Support / Athletics Department Requests
Support for student tickets for football or basketball requested through WVUGame. Note: WVU Main campus students who are registered as 'online programs' are not be eligible for WVU Game tickets. Please contact the WVU Online wvuonline@mail.wvu.edu .
Access Requests / Individual System Access
Request access to FTP-Depot for data transfers. Only technologists who would need access through this service should use this request.
Administrative and Business Tools / Application and Database Administration Requests
Use this service for general database requests. This service is not intended for access requests, general use or help assistance.
Email and Collaboration Tools / File Sharing Requests
A component of the Google account provided to each teaching faculty member and student that offers unlimited cloud storage and sharing of files.
College, Department and Regional Support / HSC Requests
Request HSC website assistance.
Academic Systems and Tools / Campus Instructional Technology Requests
Request an iClicker instructor kit or iClicker troubleshooting support.
Login Account and Duo Authentication
Use this service to request for application work on the ITS Identity Management System. This service is not intended for access requests, general use or help assistance.
Research / Information Technology Research Requests
If you are unable to find the research related service you need, use this service to submit a request.
Research / Research Computing Requests
Access a community of research and education networking organizations.
College, Department and Regional Support / Information Technology Services (ITS)
WVU IT departments may request that devices be enrolled in Intune with the understanding that processes and policies are still in the development phase.
Computer, Software and Printing / Software Requests
Submit this form to request approval for technology purchase requests for web application or software, hardware or consulting services.
College, Department and Regional Support / Information Technology Services (ITS)
WVU Morgantown Campus faculty and staff may request assistance with quotes or purchasing. This request can also be used to request a computer for new ITS employees.
College, Department and Regional Support / Information Technology Services (ITS)
Faculty and staff may request a loaner laptop and/or projector.
College, Department and Regional Support / Information Technology Services (ITS)
Request ITS Morgantown Campus desk side support.
College, Department and Regional Support / Information Technology Services (ITS)
Submit support requests to the ITS Service Desk.
Wi-Fi and Networking / Infrastructure Requests
Request that particular TCP or UDP ports be opened to specified systems hosted by ITS Systems.
Computer, Software and Printing / Computer Support and Purchase Requests
ITS Service Center Support
College, Department and Regional Support / Information Technology Services (ITS)
Academic IT groups at WVU may request elevated permissions and access to the Jamf Pro administration console, allowing them to manage the devices that fall under their support.
Research / Research Administration Requests
Use this service to request Kuali assistance. All users with a WVU account automatically have access to create protocols and proposals in WVU+kc.
Administrative and Business Tools / Application and Database Administration Requests
This service is to be used by Student Housing Staff for room reservations and invoicing for summer camps and conferences as well as the Alumni Center Staff for Event Management.
College, Department and Regional Support / Information Technology Services (ITS)
Lansweeper is the Asset Inventory System used by WVU. WVU Academic IT groups may request reports on their assets in Lansweeper. Details on specific information being requested in the report should be included in the request.
Academic Systems and Tools / Online Instruction Systems Requests
Submit a ticket to add an instructor to a Leadership and Organization Development course.
Academic Systems and Tools / Teaching and Learning Commons Requests
Request for scheduled lecture-capture in TLC-supported centrally-managed technology classrooms.
Request Help With This Site
Provide feedback on the self-service website (it.wvu.edu/help).
Email and Collaboration Tools / Email and Calendar Requests
Request a new mailing list or support for an existing mailing list.
Academic Systems and Tools / Teaching and Learning Commons Requests
Request your assistance finding Mediasite Cloud content created before September 2020.
Mountaineer Card and Mountie Bounty
Interested in accepting Mountie Bounty at your place of business? Submit a request and a member of Mountaineer Card Services will be in contact with you.
College, Department and Regional Support / Dining Services
This service is not to be used for a new employee account request. Please use the WVU Login Account for Sponsored Guests and Third-Party Visitors for a new employee account request.
College, Department and Regional Support / Dining Services
Sodexo services staff and business managers may use this service to request changes or repairs to the micros touch screen.
College, Department and Regional Support / Dining Services
Sodexo services staff and business managers may use this service to request changes to the micros menus.
Email and Collaboration Tools / Email and Calendar Requests
Request help with your Gmail MIX account (@mix.wvu.edu).
Mountaineer Card and Mountie Bounty
Borrow or purchase an iPad with a mobile device to manage attendance to WVU events. You can also request attendance reports for past events.
Telephone and Voicemail
Make changes to speed dials or Busy Lamp Fields on your office phone or make changes to the layout of an expansion module (Side Car).
Access Requests / Individual System Access
Submit access requests for the MorphoTrak system. You may request up to 5 individuals to be added or removed.
Mountaineer Card and Mountie Bounty
Submit questions about charges to your Mountaineer Card or request a refund.
Mountaineer Card and Mountie Bounty
Request Mountaineer Card access for contractors.
Mountaineer Card and Mountie Bounty
Request help or ask a question regarding your Mountaineer Card.
College, Department and Regional Support / Mountaineer Hub Requests
Beginning March 17, 2020 the Mountaineer Hub lobby closed to walk-in traffic, but we are still able to assist you via online requests and over the phone. We will keep you updated on future changes when the Hub reopens for walk-in assistance.
Submitting a ticket through this Check-In process will put you in a queue, first come, first served basis. DO NOT provide your Social Security Number or credit card information on this form.
Computer, Software and Printing / Printing and Copying Requests
Students and employees with an active Login and a sufficient Mountie Bounty balance on their Mountaineer ID cards can print at a variety of locations across campus by uploading a document to a secure web site or by sending the document by email to the address appropriate to the type of printing desired.
Email and Collaboration Tools / File Sharing Requests
A network drive is disk space on a server for individual or group use which functions like an additional hard drive on your on-campus computer.
Computer, Software and Printing / Printing and Copying Requests
Use this service to request assistance with a Network printer or a Konica Minolta copier.
Wi-Fi and Networking / Infrastructure Requests
Information Technology Network related requests.
Email and Collaboration Tools / Email and Calendar Requests
Request a new Office 365 shared mailbox for use by your department.
Telephone and Voicemail
Request a new campus telephone and voicemail account.
Email and Collaboration Tools / Office 365 Application Requests
Request assistance with a specific Office 365 application, tile or service.
Email and Collaboration Tools / Email and Calendar Requests
Request assistance with an existing Office 365 shared mailbox.
Email and Collaboration Tools / File Sharing Requests
Office 365 service that provides 5 terabytes cloud storage and file sharing.
Access Requests / Individual System Access
Request administrative access to other WVU administrative and student data systems such as DBA, CUFS, eSEI, Metalink, OEM, OIM, Parking and ROADS.
Email and Collaboration Tools / Email and Calendar Requests
All faculty and staff at WVU are provided an Outlook email account through Microsoft's Office 365 service. Use this service to request help with your @mail.wvu.edu Outlook email.
Academic Systems and Tools / Academic Systems Requests
Request assistance with WVU's Parent/Guest Portal.
Administrative and Business Tools
The online parking system allows users to manage permits and parking tickets.
Computer, Software and Printing / Printing and Copying Requests
Large-format printers capable of generating output with a width of 3 feet or more and a length of more than 10 feet are available in the Evansdale Library Computing Center.
College, Department and Regional Support / Potomac State College Requests
Help with computer, printer and other problems at Potomac State College.
College, Department and Regional Support / Potomac State College Requests
Students at Potomac State College can submit grievances and appeals through this service.
Advising and Admissions
Advisors may use this service to submit Prior Learning requests for credit eligible review. Students should not submit a request, email your completed Prior Learning Request.pdf to your advisor.
College, Department and Regional Support / Mountaineer Hub Requests
Public users, such as parents and potential students, may use this service to submit inquiries about financial aid, student accounts or services offered through the Office of the University Registrar.
Administrative and Business Tools / Application and Database Administration Requests
Quality assurance is all the planned and systematic activities implemented within the quality system that can be demonstrated to provide confidence that a product or service will fulfill requirements for quality. Part of Quality Assurance is quality control that is operational techniques and activities used to fulfill requirements for quality. Often, however, “quality assurance” and “quality control” are used interchangeably, referring to the actions performed to ensure the quality of a product, service or process.
Telephone and Voicemail
Request that an existing account be reassigned.
College, Department and Regional Support / Reed College of Media Requests
Request help from Reed College of Media IT staff for your office computer or other device.
Telephone and Voicemail
Request assistance if you are unable to reconcile with MAP when accessing your bill.
Telephone and Voicemail
Use this service to report repeated telemarketer calls or calls that you believe are showing a fake caller ID.
Administrative and Business Tools / Reporting Requests
Use this service to request new reports, report modifications, report data, or get assistance with a report error.
Mountaineer Card and Mountie Bounty
Use this service to request a new Mountaineer Card.
College, Department and Regional Support / WVU Tech Requests
Request a new WVU Tech telephone and voicemail account.
Login Account and Duo Authentication
Request a preferred first and/or last name, ask whether a preferred name is possible in a particular system or report an issue.
Telephone and Voicemail
Request to add or change access to an IT Bill for new or existing users.
Wi-Fi and Networking / Infrastructure Requests
Request a change in an access control list to expand or restrict access to a part of the university network.
College, Department and Regional Support / Information Technology Services (ITS)
Requests will be reviewed by the ERIC Executive Director. Processing is dependent on his/her approval.
When the exception expires, backups will transition back to the appropriate Standard Backup SLA.
Wi-Fi and Networking / Infrastructure Requests
Use this service if you have questions about vCloud Air (VCA).
Academic Systems and Tools / Teaching and Learning Commons Requests
The Teaching and Learning Commons (TLC) provides academic support and resources to empower all who teach. We provide consultations on various topics, but we are not an immediate help desk resource. While our goal is to respond to requests within 48-72 business hours, this timeframe may be extended during times of high demand. Any urgent technology requests should be routed to Information Technology Services or Classroom Technology accordingly.
Security and Privacy
Use this service if you have questions about blocked sites or believe a legitimate site is being blocked.
Mountaineer Card and Mountie Bounty
Only online students and off-campus employees can request to have their card mailed.
Wi-Fi and Networking / Infrastructure Requests
ITS can provide a SSL certificate for .wvu.edu and .wvu-ad.wvu.edu websites.
Administrative and Business Tools
Use this service to request to collect biometrics identifiers at West Virginia University.
Training
WVU faculty, staff or students may request help from the ITS Training group to create or present training on ITS supported applications, software or systems.
Research / Research Computing Requests
Request support or access from Research Computing to the high-performance computing clusters being maintained through a collaborative effort of researchers at WVU.
Research / Research Computing Requests
Public West Virginia Higher Education users should use this request for support or access from WVU's Research Computing.
Research / Research Administration Requests
Use this service to request application work on a Research corp system. This service is not intended for access requests, general use or help assistance.
Wi-Fi and Networking / Wireless Requests
Request help with connecting a device or report a problem with the network in a Residence Hall.
College, Department and Regional Support / Information Technology Services (ITS)
WVU Academic IT groups may request elevated permissions and access to the SCCM administration console, allowing them to manage the devices that fall under their support.
Training
Information Technology Services has regularly training sessions for WVU staff, faculty and students.
Wi-Fi and Networking / Infrastructure Requests
Use this service to request a Secure Shell (SSH) Gateway for accessing shared computing resources from off-campus.
Security and Privacy
Use this service to submit a security camera request.
Email and Collaboration Tools / File Sharing Requests
Web-based file sharing and collaboration for university offices and departments.
Email and Collaboration Tools / File Sharing Requests
Report a problem with an existing SharePoint site.
Computer, Software and Printing / Software Requests
Use this service to request software for WVU owned computers, discounted software for personally owned computers or software questions.
College, Department and Regional Support / HSC Requests
Request SOLE assistance.
Mountaineer Card and Mountie Bounty
Use this service ticket if you want specialized cards for a conference/event. This should be completed by the conference organizer/sponsor at least 30 days prior to the event.
Access Requests / Individual System Access
STAR accounts requests or requests to modify a user’s STAR INB, SSB, ARGOS or Workflow security
Academic Systems and Tools / Academic Systems Requests
Request assistance for STAR SSB or STAR INB.
Access Requests / Individual System Access
Use this service to request or revoke access to the StarRez system for employees and to request support for the StarRez system.
Academic Systems and Tools / Academic Systems Requests
Request assistance if you can't log into cancel.wvu.edu.
Academic Systems and Tools / Online Instruction Systems Requests
Faculty may solicit student feedback on courses electronically by working through the Student Evaluation of Instruction system.
Advising and Admissions
Grievances and appeals can be submitted through this service.
Advising and Admissions
Advisors may use this service to submit Study Abroad Applications for review.
Request Help With This Site
Complete the form to submit a preliminary project request to the ITS Project Management Office.
Security and Privacy
Supervisor request to access former employee computer is not guaranteed.
Access Requests / Individual System Access
The contents of an Office 365 email account are available for 60 days after an approved request. Requests for access should be submitted prior to the employee's departure. You must submit requests no later than 15 days after the employees departure.
Telephone and Voicemail
Request software or systems for your campus call center.
Computer, Software and Printing / Software Requests
Any current WVU student or employee with an active Login can obtain and use a WVU Qualtrics account.
Advising and Admissions
Any undergraduate student placed on academic suspension (overall GPA below 2.0) is eligible to appeal the suspension and apply for contractual readmission (CRP). Each college, school or campus will have its own decision process. The application cannot be saved mid-progress. Once you begin, you must complete the application, or you will lose all work.
Request Help With This Site
Use this service for TeamDynamix requests. Submit Knowledge Base or Service Catalog changes, add and remove technicians, report errors or submit a general question about using TeamDynamix.
Request Help With This Site
This service will show you the different attributes we have available to build forms and show you an example of how the parent/child relationships can work.
Request Help With This Site
Request TeamDynamix training for assistance with effort reporting, ticket processes and more. When submitting this request select the TeamDynamix option.
Telephone and Voicemail
With a TID or Calling Card, you can make business-related international distance calls and send faxes from your office phone or fax machine and have the charge billed appropriately.
Telephone and Voicemail
Request repairs for your work phone or assistance with general phone issues.
Telephone and Voicemail
Submit a request to have your existing voice mailbox password reset.
Mountaineer Card and Mountie Bounty
Department request for Temporary Key Cards. Replacement card costs are $30.00/per card.
Computer, Software and Printing / Printing and Copying Requests
Any WVU instructor can use this service to submit a request for a test scan. Only scans recorded on NCS Pearson 30423 scantron forms will be accepted.
Academic Systems and Tools / Academic Systems Requests
Employees may use this service to request Titanium support.
Advising and Admissions
Request course credits to be evaluated for transfer equivalency. If you have an active WVU Login account, please sign in before submitting your request. Complete the form with information regarding the transfer course in question.
If you have more than 5 courses to submit, please email your 800 number (admitted/current students) or an unofficial transcript (prospective students) to transfercredit@mail.wvu.edu for an initial review of possible equivalencies. Please do not email syllabi to this account.
Advising and Admissions
Advisors may use this service to submit Transient Applications for review.
Access Requests / Individual System Access
Request access for login to Unix servers hosting a wide range of computer-based services.
Telephone and Voicemail
Request updates or changes to your unit's phone service and billing information.
Administrative and Business Tools
Your postal addresses, phone numbers and emergency contact information can be updated through MyHR.
Computer, Software and Printing / Software Requests
ITS technicians can use this service to request the Volume Purchase Program (VPP) App for mobile devices
Administrative and Business Tools
Report a wall clock issue or request a new wall clock location.
Security and Privacy
Information Security Services can conduct the required security assessment when a new web-based application is brought online, whether it is vendor-supplied or locally developed.
College, Department and Regional Support / Information Technology Services (ITS)
Submit a Windows Virtual Desktop (WVD) request for employees.
College, Department and Regional Support / Information Technology Services (ITS)
Windows Virtual Desktop (WVD) lab access request for WVU Students
Wi-Fi and Networking / Wireless Requests
Request support for WVU wireless networks.
Security and Privacy
Request assistance with WVU's emergency alert system.
College, Department and Regional Support / WVU Extension Service Requests
Request help from WVU Extension Service support staff.
Login Account and Duo Authentication
Use this service to request a Login account for vendors, visitors, consultants, and other guests. This service may also be used to remove access for a sponsored guest account.
Login Account and Duo Authentication
Use this service to report problems activating or resetting your WVU login account. This request must be submitted by the account holder. The ITS Service Desk can only work with the user named on the account.
Login Account and Duo Authentication
Request corrections for information displayed in the WVU Online Directory.
Academic Systems and Tools / Academic Systems Requests
Use this service to submit a request for WVU Portal assistance, changes to Portal and announcements.
Computer, Software and Printing / Printing and Copying Requests
Order WVU stationery or business cards.
College, Department and Regional Support / WVU Tech Requests
Request assistance with printing at WVU Tech.
College, Department and Regional Support / WVU Tech Requests
Students at WVU Tech can submit grievances and appeals through this service.
College, Department and Regional Support / WVU Tech Requests
Request help from WVU Tech computer support staff.
Research / Research Administration Requests
Request view-only access to electronic notices of awards.
Research / Research Administration Requests
Request a new Unit in WVU+kc, a change to an existing Unit or a change to personnel on a Unit.