Services A-Z (179)

Students and their advisors can see up-to-date information on progress toward a degree by logging into the DegreeWorks system.

Use this service to request for application work on an ITS academic system. This service is not intended for access requests, general use or help assistance.

Request laundry funds be applied to the specified employee.

Request to receive notifications and updates for current issues and outages. Do not use this request to log a new issue. To report a new issue or request a service, please search the Service Catalog for the appropriate service.

Use this service to add a user to Onity.

Adobe Creative Cloud access request for WVU Employees

Students may use this service to submit Advanced Placement Articulation Requests for review.

This service is for newly admitted freshmen and transfer students to report issues registering for trips.

Submit a request for general telecommunications assistance. Funding is not required for general questions or assistance, but additional services may require a fee.

Use this service to request a new or close an existing Amazon Web Services account.

Free software to protect your personal computer from malware.

Ask for help from the Athletics Department's information technology support staff.

Request a new PIN or to reset a PIN for an audio conferencing call.

Request a specific type of authentication to be used with an application at WVU.

WVU IT departments may request that devices be joined to AAD with the understanding that processes and policies are still in the development phase.

Request or close an Azure subscription.

Bomgar (BeyondTrust) user request login assistance, to report Bomgar login issues, request support or make technician changes to their license pool.

Submit MAP account requests (should be submitted by Supervisor), MAP printers or My Reports requests.

BEIT requests for assistance with servers and networks used by the Chambers College of Business & Economic IT Department.

Use this service to request assistance with the Classroom Attendance Monitoring.

If the Classroom Technology (CTec) issue is time critical, please call the hotline at 304-293-2832.

Lab requests must FIRST be submitted through 25Live before submitting a ticket through this service.

Request a conference account to host calls with eight or more people or to provide unique, secured call-in numbers.

Request to connect your voicemail to your email address.

Computer support for the College of Physical Activity and Sport Sciences.

CS Gold general questions and issues. Reports and Queries should be requested using the Report Requests link on this service page.

Currently enrolled students may use this service to submit inquiries about financial aid, student accounts or student services offered through the Office of the University Registrar.

Request assistance with the Customer Relationship Management system for Enrollment Management.

Request assistance with the Customer Relationship Management system for Shared Services.

Request assistance with the Customer Relationship Management system for wellness check surveys.

Supervisors or sponsors may grant access to the Data Center for employees or facility maintenance personnel.

Request a data feed for an application.

Request help from Davis College IT staff with your office computer or other device.

WVU Supervisors or Managers can use this service to request a employee mountaineer ID card replacement. Cards must be issued within 5 business days or the request will be cancelled.

Use this service to complete your Departmental Copy and Print Card request.

Sodexo services staff can request help or ask questions about the applications used for managing meal plans and dining locations.

Sodexo staff and business managers may use this service to request help with dining hardware and devices.

Request assistance for Duo, WVU's two-factor authentication application.

Deskside support request for Faculty and Staff who work for Eberly College of Arts and Sciences.

WVU uses Blackboard's learning management system under our branding of it as eCampus. Every course offered at WVU is included in eCampus, but it is up to each instructor whether to use the course's eCampus site.

WVU units use eCommerce stores to sell approved goods and accept online payments.

This request is to gain access to data closets across campus for those that need in the closets to do their job.

Request an @mail.wvu.edu Office 365 account for a student employee or other approved person.

This service is to be used by Mountainlair Reservations Staff for room reservations and event management.

Sodexo services staff can submit meal plan enhancements using this service.

Sodexo services staff can establish, update or remove a dining location using this service.

Faculty and staff members may use this service to submit inquiries about financial aid, student accounts or services offered through the Office of the University Registrar.

Support for student tickets for football or basketball requested through WVUGame. Note: WVU Main campus students who are registered as 'online programs' are not be eligible for WVU Game tickets. Please contact the WVU Online wvuonline@mail.wvu.edu .

Request access to FTP-Depot for data transfers. Only technologists who would need access through this service should use this request.

Use this service for general database requests. This service is not intended for access requests, general use or help assistance.

A component of the Google account provided to each teaching faculty member and student that offers unlimited cloud storage and sharing of files.

Request HSC website assistance.

Request an iClicker instructor kit or iClicker troubleshooting support.

Use this service to request for application work on the ITS Identity Management System. This service is not intended for access requests, general use or help assistance.

If you are unable to find the research related service you need, use this service to submit a request.

Access a community of research and education networking organizations.

WVU IT departments may request that devices be enrolled in Intune with the understanding that processes and policies are still in the development phase.

Submit this form to request approval for technology purchase requests for web application or software, hardware or consulting services.

WVU Morgantown Campus faculty and staff may request assistance with quotes or purchasing. This request can also be used to request a computer for new ITS employees.

Faculty and staff may request a loaner laptop and/or projector.

Request ITS Morgantown Campus desk side support.

Submit support requests to the ITS Service Desk.

Request that particular TCP or UDP ports be opened to specified systems hosted by ITS Systems.

ITS Service Center Support

Academic IT groups at WVU may request elevated permissions and access to the Jamf Pro administration console, allowing them to manage the devices that fall under their support.

Use this service to request Kuali assistance. All users with a WVU account automatically have access to create protocols and proposals in WVU+kc.

Lansweeper is the Asset Inventory System used by WVU. WVU Academic IT groups may request reports on their assets in Lansweeper. Details on specific information being requested in the report should be included in the request.

Submit a ticket to add an instructor to a Leadership and Organization Development course.

Request for scheduled lecture-capture in TLC-supported centrally-managed technology classrooms.

Provide feedback on the self-service website (it.wvu.edu/help).

Request LiquidFiles assistance

Request a new mailing list or support for an existing mailing list.

Request your assistance finding Mediasite Cloud content created before September 2020.

Interested in accepting Mountie Bounty at your place of business? Submit a request and a member of Mountaineer Card Services will be in contact with you.

This service is not to be used for a new employee account request. Please use the WVU Login Account for Sponsored Guests and Third-Party Visitors for a new employee account request.

Sodexo services staff and business managers may use this service to request changes to the micros menus.

Request help with your Gmail MIX account (@mix.wvu.edu).

Borrow or purchase an iPad with a mobile device to manage attendance to WVU events. You can also request attendance reports for past events.

Make changes to speed dials or Busy Lamp Fields on your office phone or make changes to the layout of an expansion module (Side Car).

Submit access requests for the MorphoTrak system. You may request up to 5 individuals to be added or removed.

Submit questions about charges to your Mountaineer Card or request a refund.

Request Mountaineer Card access for contractors.

Request help or ask a question regarding your Mountaineer Card.

Students and employees with an active Login and a sufficient Mountie Bounty balance on their Mountaineer ID cards can print at a variety of locations across campus by uploading a document to a secure web site or by sending the document by email to the address appropriate to the type of printing desired.

A network drive is disk space on a server for individual or group use which functions like an additional hard drive on your on-campus computer.

Use this service to request assistance with a Network printer or a Konica Minolta copier.

Information Technology Network related requests.

Request a new Office 365 shared mailbox for use by your department.

Request a new campus telephone and voicemail account.

Request assistance with a specific Office 365 application, tile or service.

Request assistance with an existing Office 365 shared mailbox.

Office 365 service that provides 5 terabytes cloud storage and file sharing.

Request administrative access to other WVU administrative and student data systems such as DBA, CUFS, eSEI, Metalink, OEM, OIM, Parking and ROADS.

All faculty and staff at WVU are provided an Outlook email account through Microsoft's Office 365 service. Use this service to request help with your @mail.wvu.edu Outlook email.

Request assistance with WVU's Parent/Guest Portal.

The online parking system allows users to manage permits and parking tickets.

Large-format printers capable of generating output with a width of 3 feet or more and a length of more than 10 feet are available in the Evansdale Library Computing Center.

Help with computer, printer and other problems at Potomac State College.

Students at Potomac State College can submit grievances and appeals through this service.

Advisors may use this service to submit Prior Learning requests for credit eligible review. Students should not submit a request, email your completed Prior Learning Request.pdf to your advisor.

Public users, such as parents and potential students, may use this service to submit inquiries about financial aid, student accounts or services offered through the Office of the University Registrar.

Quality assurance is all the planned and systematic activities implemented within the quality system that can be demonstrated to provide confidence that a product or service will fulfill requirements for quality. Part of Quality Assurance is quality control that is operational techniques and activities used to fulfill requirements for quality. Often, however, “quality assurance” and “quality control” are used interchangeably, referring to the actions performed to ensure the quality of a product, service or process.

Request that an existing account be reassigned.

Request help from Reed College of Media IT staff for your office computer or other device.

Request assistance if you are unable to reconcile with MAP when accessing your bill.

Use this service to report repeated telemarketer calls or calls that you believe are showing a fake caller ID.

Use this service to request new reports, report modifications, report data, or get assistance with a report error.

Use this service to request a new Mountaineer Card.

Request a new WVU Tech telephone and voicemail account.

Request a preferred first and/or last name, ask whether a preferred name is possible in a particular system or report an issue.

Request to add or change access to an IT Bill for new or existing users.

Request a change in an access control list to expand or restrict access to a part of the university network.

Requests will be reviewed by the ERIC Executive Director. Processing is dependent on his/her approval.
When the exception expires, backups will transition back to the appropriate Standard Backup SLA.

Use this service if you have questions about vCloud Air (VCA).

The Teaching and Learning Commons (TLC) provides academic support and resources to empower all who teach. We provide consultations on various topics, but we are not an immediate help desk resource. While our goal is to respond to requests within 48-72 business hours, this timeframe may be extended during times of high demand. Any urgent technology requests should be routed to Information Technology Services or Classroom Technology accordingly.

Use this service if you have questions about blocked sites or believe a legitimate site is being blocked.

Only online students and off-campus employees can request to have their card mailed.

ITS can provide SSL certificates for .wvu.edu websites.

Use this service to request to collect biometrics identifiers at West Virginia University.

WVU faculty, staff or students may request help from the ITS Training group to create or present training on ITS supported applications, software or systems.

Request support or access from Research Computing to the high-performance computing clusters being maintained through a collaborative effort of researchers at WVU.

Public West Virginia Higher Education users should use this request for support or access from WVU's Research Computing.

Use this service to request application work on a Research corp system. This service is not intended for access requests, general use or help assistance.

Request help with connecting a device or report a problem with the network in a Residence Hall.

WVU Academic IT groups may request elevated permissions and access to the SCCM administration console, allowing them to manage the devices that fall under their support.

Information Technology Services has regularly training sessions for WVU staff, faculty and students.

Use this service to request a Secure Shell (SSH) Gateway for accessing shared computing resources from off-campus.

Use this service to submit a security camera request.

Web-based file sharing and collaboration for university offices and departments.

Report a problem with an existing SharePoint site.

Use this service to request software for WVU owned computers, discounted software for personally owned computers or software questions.

Request SOLE assistance.

Use this service ticket if you want specialized cards for a conference/event. This should be completed by the conference organizer/sponsor at least 30 days prior to the event.

STAR accounts requests or requests to modify a user’s STAR INB, SSB, ARGOS or Workflow security

Request assistance for STAR SSB or STAR INB.

Use this service to request or revoke access to the StarRez system for employees and to request support for the StarRez system.

Faculty may solicit student feedback on courses electronically by working through the Student Evaluation of Instruction system.

Grievances and appeals can be submitted through this service.

Advisors may use this service to submit Study Abroad Applications for review.

Complete the form to submit a preliminary project request to the ITS Project Management Office.

Supervisor request to access former employee computer is not guaranteed.

The contents of an Office 365 email account are available for 60 days after an approved request. Requests for access should be submitted prior to the employee's departure. You must submit requests no later than 15 days after the employees departure.

Request software or systems for your campus call center.

Any current WVU student or employee with an active Login can obtain and use a WVU Qualtrics account.

Any undergraduate student placed on academic suspension (overall GPA below 2.0) is eligible to appeal the suspension and apply for contractual readmission (CRP). Each college, school or campus will have its own decision process. The application cannot be saved mid-progress. Once you begin, you must complete the application, or you will lose all work.

Use this service for TeamDynamix requests. Submit Knowledge Base or Service Catalog changes, add and remove technicians, report errors or submit a general question about using TeamDynamix.

This service will show you the different attributes we have available to build forms and show you an example of how the parent/child relationships can work.

Request TeamDynamix training for assistance with effort reporting, ticket processes and more. When submitting this request select the TeamDynamix option.

With a TID or Calling Card, you can make business-related international distance calls and send faxes from your office phone or fax machine and have the charge billed appropriately.

Request repairs for your work phone or assistance with general phone issues.

Submit a request to have your existing voice mailbox password reset.

Department request for Temporary Key Cards. Replacement card costs are $30.00/per card.

Any WVU instructor can use this service to submit a request for a test scan. Only scans recorded on NCS Pearson 30423 scantron forms will be accepted.

Employees may use this service to request Titanium support.

Request course credits to be evaluated for transfer equivalency. If you have an active WVU Login account, please sign in before submitting your request. Complete the form with information regarding the transfer course in question.

If you have more than 5 courses to submit, please email your 800 number (admitted/current students) or an unofficial transcript (prospective students) to transfercredit@mail.wvu.edu for an initial review of possible equivalencies. Please do not email syllabi to this account.

Advisors may use this service to submit Transient Applications for review.

Request access for login to Unix servers hosting a wide range of computer-based services.

Request updates or changes to your unit's phone service and billing information.

Your postal addresses, phone numbers and emergency contact information can be updated through MyHR.

ITS technicians can use this service to request the Volume Purchase Program (VPP) App for mobile devices

Report a wall clock issue or request a new wall clock location.

Information Security Services can conduct the required security assessment when a new web-based application is brought online, whether it is vendor-supplied or locally developed.

Submit a Windows Virtual Desktop (WVD) request for employees.

Windows Virtual Desktop (WVD) lab access request for WVU Students

Request support for WVU wireless networks.

Request assistance with WVU's emergency alert system.

Request help from WVU Extension Service support staff.

Beginning March 17, 2020 the WVU Hub lobby closed to walk-in traffic, but we are still able to assist you via online requests and over the phone. We will keep you updated on future changes when the Hub reopens for walk-in assistance.

Submitting a ticket through this Check-In process will put you in a queue, first come, first served basis. DO NOT provide your Social Security Number or credit card information on this form.

Use this service to request a Login account for vendors, visitors, consultants, and other guests. This service may also be used to remove access for a sponsored guest account.

Use this service to report problems activating or resetting your WVU login account. This request must be submitted by the account holder. The ITS Service Desk can only work with the user named on the account.

Request corrections for information displayed in the WVU Online Directory.

Use this service to submit a request for WVU Portal assistance, changes to Portal and announcements.

Order WVU stationery or business cards.

Request assistance with printing at WVU Tech.

Students at WVU Tech can submit grievances and appeals through this service.

Request help from WVU Tech computer support staff.

Request view-only access to electronic notices of awards.

Request a new Unit in WVU+kc, a change to an existing Unit or a change to personnel on a Unit.