Services A-Z (176)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z


Academic Advising (DegreeWorks) Help

Students and their advisors can see up-to-date information on progress toward a degree by logging into the DegreeWorks system.

Academic Application Request

Use this service to request for application work on an ITS academic system. This service is not intended for access requests, general use or help assistance.

Add Department Laundry Funds

Request laundry funds be applied to the specified employee.

Add Me to a Current Issue or Outage Ticket

Request to receive notifications and updates for current issues and outages. Do not use this request to log a new issue. To report a new issue or request a service, please search the Service Catalog for the appropriate service.

Add User to Onity

Use this service to add a user to Onity.

Adobe Creative Cloud Request for WVU Employees

Adobe Creative Cloud access request for WVU Employees

Advanced Placement Articulation Request

Students may use this service to submit Advanced Placement Articulation Requests for review.

Adventure WV

This service is for newly admitted freshmen and transfer students to report issues registering for trips.

All Other Telecommunications Requests

Submit a request for general telecommunications assistance. Funding is not required for general questions or assistance, but additional services may require a fee.

Amazon Web Services Account Request

Use this service to request a new or close an existing Amazon Web Services account.

Anti-virus Software

Free software to protect your personal computer from malware.

Athletics Department Computer Support

Ask for help from the Athletics Department's information technology support staff.

Audio Conferencing PIN or Conference ID Request

Request a new PIN or to reset a PIN for an audio conferencing call.

Authentication for a WVU Application

Request a specific type of authentication to be used with an application at WVU.

Azure Active Directory (AAD)

WVU IT departments may request that devices be joined to AAD with the understanding that processes and policies are still in the development phase.

Azure Subscription

Request or close an Azure subscription.

Azure Virtual Desktop (AVD) Requests

Submit an Azure Virtual Desktop (AVD) request for virtual desktops, apps, or labs.


Bomgar (BeyondTrust) Login Support or Technician Changes

Bomgar (BeyondTrust) user request login assistance, to report Bomgar login issues, request support or make technician changes to their license pool.

Business Information Service Request

Submit MAP account requests (should be submitted by Supervisor), MAP printers or My Reports requests.


Chambers College of Business & Economics Network or Server Support

BEIT requests for assistance with servers and networks used by the Chambers College of Business & Economic IT Department.

Classroom Attendance Monitoring Request

Use this service to request assistance with the Classroom Attendance Monitoring.

Classroom Technology (CTec)

If the Classroom Technology (CTec) issue is time critical, please call the hotline at 304-293-2832.

Computer Labs

Lab requests must FIRST be submitted through 25Live before submitting a ticket through this service.

Conference Calls and Accounts

Request a conference account to host calls with eight or more people or to provide unique, secured call-in numbers.

Connect Voicemail to Email Address

Request to connect your voicemail to your email address.

CPASS Computer Support

Computer support for the College of Physical Activity and Sport Sciences.

CS Gold

CS Gold general questions and issues. Reports and Queries should be requested using the Report Requests link on this service page.

Current Student Inquiry Submission

Currently enrolled students may use this service to submit inquiries about financial aid, student accounts or student services offered through the Office of the University Registrar.

Customer Relationship Management (CRM) Assistance (Enrollment Management)

Request assistance with the Customer Relationship Management system for Enrollment Management.

Customer Relationship Management (CRM) Assistance (Shared Services)

Request assistance with the Customer Relationship Management system for Shared Services.


Data Center Access Request

Supervisors or sponsors may grant access to the Data Center for employees or facility maintenance personnel.

Data Feed Request

Request a data feed for an application.

Davis College Computer Support

Request help from Davis College IT staff with your office computer or other device.

Department Authorized ID Replacement Request

WVU Supervisors or Managers can use this service to request a employee mountaineer ID card replacement. Cards must be issued within 5 business days or the request will be cancelled.

Departmental Copy and Print Card

Use this service to complete your Departmental Copy and Print Card request.

Dining Services Department Issues or Questions

Sodexo services staff can request help or ask questions about the applications used for managing meal plans and dining locations.

Dining Services Hardware Support

Sodexo staff and business managers may use this service to request help with dining hardware and devices.

Duo Two-Factor Authentication Help

Request assistance for Duo, WVU's two-factor authentication application.


Eberly College of Arts and Sciences Deskside Support

Deskside support request for Faculty and Staff who work for Eberly College of Arts and Sciences.

eCampus Support

WVU uses Blackboard's learning management system under our branding of it as eCampus. Every course offered at WVU is included in eCampus, but it is up to each instructor whether to use the course's eCampus site.


WVU units use eCommerce stores to sell approved goods and accept online payments.

Electronic Lock Access

This request is to gain access to data closets across campus for those that need in the closets to do their job.

Emergency Employee Termination

Employee Email Request for Students

Request an Office 365 account for a student employee or other approved person.

Employee Extended Access

Supervisors may request access to a departing employee’s email account or for the employee to be granted access to their email account beyond their employment date.

EMS Request

This service is to be used by Mountainlair Reservations Staff for room reservations and event management.

Enhancements to Meal Plan Options

Sodexo services staff can submit meal plan enhancements using this service.

Establish, Update or Remove a Dining Location

Sodexo services staff can establish, update or remove a dining location using this service.


Faculty or Staff Inquiry Submission

Faculty and staff members may use this service to submit inquiries about financial aid, student accounts or services offered through the Office of the University Registrar.

Football and Men’s Basketball Ticket Support for Students

Support for student tickets for football or basketball requested through WVUGame. Note: WVU Main campus students who are registered as 'online programs' are not be eligible for WVU Game tickets. Please contact the WVU Online

FTP-Depot Account Request

Request access to FTP-Depot for data transfers. Only technologists who would need access through this service should use this request.


General Database Administration Request

Use this service for general database requests. This service is not intended for access requests, general use or help assistance.

Google Drive

A component of the Google account provided to each teaching faculty member and student that offers unlimited cloud storage and sharing of files.


HSC Website Support

Request HSC website assistance.


iClicker Requests

Request an iClicker instructor kit or iClicker troubleshooting support.

Identity Management Application Request

Use this service to request for application work on the ITS Identity Management System. This service is not intended for access requests, general use or help assistance.

Information Technology Research

If you are unable to find the research related service you need, use this service to submit a request.

Internet2 Access

Access a community of research and education networking organizations.


WVU IT departments may request that devices be enrolled in Intune with the understanding that processes and policies are still in the development phase.

IT Purchase Request Form

Submit this form to request approval for technology purchase requests for web application or software, hardware or consulting services.

ITS Computer Quotes and Recommendations

WVU Morgantown Campus faculty and staff may request assistance with quotes or purchasing. This request can also be used to request a computer for new ITS employees.

ITS Laptop Loaner Program

Faculty and staff may request a loaner laptop and/or projector.

ITS Morgantown Campus Desk Side Support

Request ITS Morgantown Campus desk side support.

ITS Service Desk General Request

Submit support requests to the ITS Service Desk.

ITS Systems Port Request

Request that particular TCP or UDP ports be opened to specified systems hosted by ITS Systems.

ITS Walk-Up Support

ITS Service Center Support


Jamf Pro

Academic IT groups at WVU may request elevated permissions and access to the Jamf Pro administration console, allowing them to manage the devices that fall under their support.


Kuali Requests

Use this service to request Kuali assistance. All users with a WVU account automatically have access to create protocols and proposals in WVU+kc.



Lansweeper is the Asset Inventory System used by WVU. WVU Academic IT groups may request reports on their assets in Lansweeper. Details on specific information being requested in the report should be included in the request.

Leadership and Organization Development (LOD) eCampus Instructor Request

Submit a ticket to add an instructor to a Leadership and Organization Development course.

Lecture Capture

Request for scheduled lecture-capture in TLC-supported centrally-managed technology classrooms.

Let Us Know How We're Doing

Provide feedback on the self-service website (


Request LiquidFiles assistance


Mailing List Requests

Request a new mailing list or support for an existing mailing list.


Request your assistance finding Mediasite Cloud content created before September 2020.

Merchant Request to Accept Mountie Bounty

Interested in accepting Mountie Bounty at your place of business? Submit a request and a member of Mountaineer Card Services will be in contact with you.

Micros Access

This service is not to be used for a new employee account request. Please use the WVU Login Account for Sponsored Guests and Third-Party Visitors for a new employee account request.

Micros Menu Updates

Sodexo services staff and business managers may use this service to request changes to the micros menus.

MIX Email Help

Request help with your Gmail MIX account (

Mobile Reader and Event Reporting

Borrow or purchase an iPad with a mobile device to manage attendance to WVU events. You can also request attendance reports for past events.

Modify Speed Dials or Office Phone Expansion Modules

Make changes to speed dials or Busy Lamp Fields on your office phone or make changes to the layout of an expansion module (Side Car).

MorphoTrak Access

Submit access requests for the MorphoTrak system. You may request up to 5 individuals to be added or removed.

Mountaineer Card Charges and Refunds

Submit questions about charges to your Mountaineer Card or request a refund.

Mountaineer Card Contractor Requests

Request Mountaineer Card access for contractors. Please go to

Mountaineer Card Help

Request help or ask a question regarding your Mountaineer Card.


Students and employees with an active Login and a sufficient Mountie Bounty balance on their Mountaineer ID cards can print at a variety of locations across campus by uploading a document to a secure web site or by sending the document by email to the address appropriate to the type of printing desired.


Network Drive

A network drive is disk space on a server for individual or group use which functions like an additional hard drive on your on-campus computer.

Network Printers and Konica Minolta Copier Service Request

Use this service to request assistance with a Network printer or a Konica Minolta copier.

Network Related Services

Information Technology Network related requests.

New Office 365 Shared Mailbox

Request a new Office 365 shared mailbox for use by your department.

New Telephone and Voicemail Account

Request a new campus telephone and voicemail account.


Office 365 Application Assistance

Request assistance with a specific Office 365 application, tile or service.

Office 365 Shared Mailbox Help

Request assistance with an existing Office 365 shared mailbox.

OneDrive for Business

Office 365 service that provides 5 terabytes cloud storage and file sharing.

Other Administrative Account General Help Requests

Request administrative access to other WVU administrative and student data systems such as DBA, CUFS, eSEI, Metalink, OEM, OIM, Parking and ROADS.

Outlook Email Help

All faculty and staff at WVU are provided an Outlook email account through Microsoft's Office 365 service. Use this service to request help with your Outlook email.


Parent/Guest Portal Support

Request assistance with WVU's Parent/Guest Portal.


The online parking system allows users to manage permits and parking tickets.

Poster Printing

Large-format printers capable of generating output with a width of 3 feet or more and a length of more than 10 feet are available in the Evansdale Library Computing Center.

Potomac State College Computer Support

Help with computer, printer and other problems at Potomac State College.

Potomac State College Student Questions and Complaints

Students at Potomac State College can submit grievances and appeals through this service.

Prior Learning Credit

Advisors may use this service to submit Prior Learning requests for credit eligible review. Students should not submit a request, email your completed Prior Learning Request.pdf to your advisor.

Public Inquiry Submission

Public users, such as parents and potential students, may use this service to submit inquiries about financial aid, student accounts or services offered through the Office of the University Registrar.


QA Service Request

Quality assurance is all the planned and systematic activities implemented within the quality system that can be demonstrated to provide confidence that a product or service will fulfill requirements for quality. Part of Quality Assurance is quality control that is operational techniques and activities used to fulfill requirements for quality. Often, however, “quality assurance” and “quality control” are used interchangeably, referring to the actions performed to ensure the quality of a product, service or process.


Reassign Telephone and Voicemail Account

Request that an existing account be reassigned.

Reed College of Media Computer Support

Request help from Reed College of Media IT staff for your office computer or other device.

Report a MAP Reconciliation Issue with IT Bill

Request assistance if you are unable to reconcile with MAP when accessing your bill.

Report a Suspicious Phone Call

Use this service to report repeated telemarketer calls or calls that you believe are showing a fake caller ID.

Report Requests

Use this service to request new reports, report modifications, report data, or get assistance with a report error.

Request a Mountaineer Card Replacement

Use this service to request a new Mountaineer Card.

Request a New WVU Tech Phone

Request a new WVU Tech telephone and voicemail account.

Request a Preferred Name

Request a preferred first and/or last name, ask whether a preferred name is possible in a particular system or report an issue.

Request Access to IT Bill

Request to add or change access to an IT Bill for new or existing users.

Request ACL Change

Request a change in an access control list to expand or restrict access to a part of the university network.

Request an Exception to EIRC’s Backup and Data Protection Standard

Requests will be reviewed by the ERIC Executive Director. Processing is dependent on his/her approval.
When the exception expires, backups will transition back to the appropriate Standard Backup SLA.

Request Assistance for vCloud Air (VCA)

Use this service if you have questions about vCloud Air (VCA).

Request Assistance from the Teaching and Learning Commons (TLC)

The Teaching and Learning Commons (TLC) provides academic support and resources to empower all who teach. We provide consultations on various topics, but we are not an immediate help desk resource. While our goal is to respond to requests within 48-72 business hours, this timeframe may be extended during times of high demand. Any urgent technology requests should be routed to Information Technology Services or Classroom Technology accordingly.

Request Assistance with a Blocked Site

Use this service if you have questions about blocked sites or believe a legitimate site is being blocked.

Request for Mountaineer Card to be Mailed

Only online students and off-campus employees can request to have their card mailed.

Request SSL Certificate

ITS can provide SSL certificates for websites.

Request to Collect Biometric Identifiers

Use this service to request to collect biometrics identifiers at West Virginia University.

Request Training from ITS

WVU faculty, staff or students may request help from the ITS Training group to create or present training on ITS supported applications, software or systems.

Research Computing / High-Performance Computing

Request support or access from Research Computing to the high-performance computing clusters being maintained through a collaborative effort of researchers at WVU.

Research Computing / High-Performance Computing for Public Users

Public West Virginia Higher Education users should use this request for support or access from WVU's Research Computing.

Research Corp Application Request

Use this service to request application work on a Research corp system. This service is not intended for access requests, general use or help assistance.

Residence Hall Internet Support

Request help with connecting a device or report a problem with the network in a Residence Hall.



WVU Academic IT groups may request elevated permissions and access to the SCCM administration console, allowing them to manage the devices that fall under their support.

Scheduled WVU Training

Information Technology Services has regular training sessions for WVU staff, faculty and students.

Secure Shell (SSH) Gateway

Use this service to request a Secure Shell (SSH) Gateway for accessing shared computing resources from off-campus.

Security Cameras

Use this service to submit a security camera request.

SharePoint (new site collection)

Web-based file sharing and collaboration for university offices and departments.

SharePoint Problem

Report a problem with an existing SharePoint site.

SLIC Software Request

Use this service to request software for WVU owned computers, discounted software for personally owned computers or software questions.

SOLE Support

Request SOLE assistance.

Special Card Request

Use this service ticket if you want specialized cards for a conference/event. This should be completed by the conference organizer/sponsor at least 30 days prior to the event.

STAR INB, SSB, ARGOS or Workflow Account Requests

STAR accounts requests or requests to modify a user’s STAR INB, SSB, ARGOS or Workflow security

STAR Support

Request assistance for STAR SSB or STAR INB.

StarRez Access and Support Request

Use this service to request or revoke access to the StarRez system for employees and to request support for the StarRez system.

Student Evaluation of Instruction (SEI)

Faculty may solicit student feedback on courses electronically by working through the Student Evaluation of Instruction system.

Student Questions and Complaints

Grievances and appeals can be submitted through this service.

Study Abroad Request

Advisors may use this service to submit Study Abroad Applications for review.

Submit Project Request

Complete the form to submit a preliminary project request to the ITS Project Management Office.

Supervisor Access to Former Employee Computer

Supervisor request to access former employee computer is not guaranteed.

Support for Call Centers

Request software or systems for your campus call center.

Survey Software (Qualtrics)

Any current WVU student or employee with an active Login can obtain and use a WVU Qualtrics account.


TeamDynamix Application Request

Use this service for TeamDynamix requests. Submit Knowledge Base or Service Catalog changes, add and remove technicians, report errors or submit a general question about using TeamDynamix.

TeamDynamix Attribute Examples

This service will show you the different attributes we have available to build forms and show you an example of how the parent/child relationships can work.

TeamDynamix Training Request

Request TeamDynamix training for assistance with effort reporting, ticket processes and more. When submitting this request select the TeamDynamix option.

Telephone Identification Number (TID) or Calling Card for Long Distance Calls

With a TID or Calling Card, you can make business-related international distance calls and send faxes from your office phone or fax machine and have the charge billed appropriately.

Telephone Problems or Repairs

Request repairs for your work phone or assistance with general phone issues.

teleVoicemail Password Reset

Submit a request to have your existing voice mailbox password reset.

Temporary Key Cards

Department request for Temporary Key Cards. Replacement card costs are $30.00/per card.

Test Scanning Request

Any WVU instructor can use this service to submit a request for a test scan. Only scans recorded on NCS Pearson 30423 scantron forms will be accepted.

Titanium Schedule

Employees may use this service to request Titanium support.

Transfer Equivalency Review Request

Request course credits to be evaluated for transfer equivalency. If you have an active WVU Login account, please sign in before submitting your request. Complete the form with information regarding the transfer course in question.

If you have more than 5 courses to submit, please email your 800 number (admitted/current students) or an unofficial transcript (prospective students) to for an initial review of possible equivalencies. Please do not email syllabi to this account.

Transient Course Request

Advisors may use this service to submit Transient Applications for review.


Unix Account Request

Request access for login to Unix servers hosting a wide range of computer-based services.

Update or Change in Phone Service

Request updates or changes to your unit's phone service and billing information.

Update Your WVU Contact Information (MyHR)

Your postal addresses, phone numbers and emergency contact information can be updated through MyHR.


Volume Purchase Program (VPP) App Request

ITS technicians can use this service to request the Volume Purchase Program (VPP) App for mobile devices


Wall Clock Support

Report a wall clock issue or request a new wall clock location.

Web Application Security Assessment

Information Security Services can conduct the required security assessment when a new web-based application is brought online, whether it is vendor-supplied or locally developed.

Wireless Support

Request support for WVU wireless networks.

WVU Emergency Alert System

Request assistance with WVU's emergency alert system.

WVU Extension Service Support

Request help from WVU Extension Service support staff.

WVU Hub Walk-Up Support

Beginning March 17, 2020 the WVU Hub lobby closed to walk-in traffic, but we are still able to assist you via online requests and over the phone. We will keep you updated on future changes when the Hub reopens for walk-in assistance.

Submitting a ticket through this Check-In process will put you in a queue, first come, first served basis. DO NOT provide your Social Security Number or credit card information on this form.

WVU Login Help

Use this service to report problems activating or resetting your WVU login account. This request must be submitted by the account holder. The ITS Service Desk can only work with the user named on the account.

WVU Online Directory Corrections

Request corrections for information displayed in the WVU Online Directory.

WVU Portal Support

Use this service to submit a request for WVU Portal assistance, changes to Portal and announcements.

WVU Sponsored Account Support

Use this service to request assistance with or sponsored accounts.

WVU Stationery

Order WVU stationery or business cards.

WVU Tech Printing Services

Request assistance with printing at WVU Tech.

WVU Tech Student Questions and Complaints

Students at WVU Tech can submit grievances and appeals through this service.

WVU Tech Support

Request help from WVU Tech computer support staff.

WVU+kc Notice of Award (Green Sheet) Access

Request view-only access to electronic notices of awards.

WVU+kc Unit Modification Request

Request a new Unit in WVU+kc, a change to an existing Unit or a change to personnel on a Unit.