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Mountaineer Card Help
  1. Services
  2. Mountaineer Card and Mountie Bounty
Request help or ask a question regarding your Mountaineer Card.
Outlook Email Help
  1. Services
  2. Email and Collaboration Tools
  3. Email and Calendar Requests
All faculty and staff at WVU are provided an Outlook email account through Microsoft's Office 365 service. Use this service to request help with your @mail.wvu.edu Outlook email.
Academic Advising (DegreeWorks) Help
  1. Services
  2. Academic Systems and Tools
  3. Academic Systems Requests
Students and their advisors can see up-to-date information on progress toward a degree by logging into the DegreeWorks system.
Add Department Laundry Funds
  1. Services
  2. Mountaineer Card and Mountie Bounty
Request laundry funds be applied to the specified employee.
Add Me to a Current Issue or Outage Ticket
  1. Services
  2. Request Help With This Site
Request to receive notifications and updates for current issues and outages. Do not use this request to log a new issue. To report a new issue or request a service, please search the Service Catalog for the appropriate service.
Add User to Onity
  1. Services
  2. Access Requests
  3. Individual System Access
Use this service to add a user to Onity.
Adobe Creative Cloud Request for WVU Employees
  1. Services
  2. Computer, Software and Printing
  3. Software Requests
Adobe Creative Cloud access request for WVU Employees
All Other Telecommunications Requests
  1. Services
  2. Telephone and Voicemail
Submit a request for general telecommunications assistance. Funding is not required for general questions or assistance, but additional services may require a fee.
Amazon Web Services Account Request
  1. Services
  2. Access Requests
  3. Individual System Access
Use this service to request a new or close an existing Amazon Web Services account.
Athletics Department Computer Support
  1. Services
  2. College, Department and Regional Support
  3. Athletics Department Requests
Ask for help from the Athletics Department's information technology support staff.
Audio Conferencing PIN or Conference ID Request
  1. Services
  2. Email and Collaboration Tools
  3. Web Conferencing Requests
Request a new PIN or to reset a PIN for an audio conferencing call.
Authentication for a WVU Application
  1. Services
  2. Security and Privacy
Request a specific type of authentication to be used with an application at WVU.
Bomgar (BeyondTrust) Login Support or Technician Changes
  1. Services
  2. Computer, Software and Printing
  3. Software Requests
Bomgar (BeyondTrust) user request login assistance, to report Bomgar login issues, request support or make technician changes to their license pool.
Business Information Service Request
  1. Services
  2. Administrative and Business Tools
  3. Business Information Requests
Submit MAP account requests (should be submitted by Supervisor), MAP printers or My Reports requests.
Chambers College of Business & Economics Network or Server Support
  1. Services
  2. College, Department and Regional Support
  3. Business & Economics College Requests
BEIT requests for assistance with servers and networks used by the Chambers College of Business & Economic IT Department.