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Services or Offerings?
Faculty or Staff Inquiry Submission
  1. Services
  2. College, Department and Regional Support
  3. WVU Hub Requests
Faculty and staff members may use this service to submit inquiries about financial aid, student accounts or services offered through the Office of the University Registrar.
ITS Laptop Loaner Program
  1. Services
  2. College, Department and Regional Support
  3. Information Technology Services (ITS)
Faculty and staff may request a loaner laptop and/or projector.
Eberly College of Arts and Sciences Deskside Support
  1. Services
  2. College, Department and Regional Support
  3. Eberly College of Arts & Sciences Requests
Deskside support request for Faculty and Staff who work for Eberly College of Arts and Sciences.
Scheduled WVU Training
  1. Services
  2. Training
Information Technology Services has regular training sessions for WVU staff, faculty and students.
Google Drive
  1. Services
  2. Email and Collaboration Tools
  3. File Sharing Requests
A component of the Google account provided to each teaching faculty member and student that offers unlimited cloud storage and sharing of files.
Student Evaluation of Instruction (SEI)
  1. Services
  2. Academic Systems and Tools
  3. Online Instruction Systems Requests
Faculty may solicit student feedback on courses electronically by working through the Student Evaluation of Instruction system.
Request Training from ITS
  1. Services
  2. Training
WVU faculty, staff or students may request help from the ITS Training group to create or present training on ITS supported applications, software or systems.
Outlook Email Help
  1. Services
  2. Email and Collaboration Tools
  3. Email and Calendar Requests
All faculty and staff at WVU are provided an Outlook email account through Microsoft's Office 365 service. Use this service to request help with your @mail.wvu.edu Outlook email.
ITS Computer Quotes and Recommendations
  1. Services
  2. College, Department and Regional Support
  3. Information Technology Services (ITS)
WVU Morgantown Campus faculty and staff may request assistance with quotes or purchasing. This request can also be used to request a computer for new ITS employees.
STAR Support
  1. Services
  2. Academic Systems and Tools
  3. Academic Systems Requests
Request assistance for STAR SSB or STAR INB.
WVU Login Help
  1. Services
  2. Login Account and Duo Authentication
Use this service to report problems activating or resetting your WVU login account. This request must be submitted by the account holder. The ITS Service Desk can only work with the user named on the account.
MIX Email Help
  1. Services
  2. Email and Collaboration Tools
  3. Email and Calendar Requests
Request help with your Gmail MIX account (@mix.wvu.edu).
WVU Online Directory Corrections
  1. Services
  2. Login Account and Duo Authentication
Request corrections for information displayed in the WVU Online Directory.
Classroom Attendance Monitoring Request
  1. Services
  2. Academic Systems and Tools
  3. Campus Instructional Technology Requests
Use this service to request assistance with the Classroom Attendance Monitoring.
Secure Shell (SSH) Gateway
  1. Services
  2. Wi-Fi and Networking
  3. Infrastructure Requests
Use this service to request a Secure Shell (SSH) Gateway for accessing shared computing resources from off-campus.