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Mountaineer Card Help
  1. Services
  2. Mountaineer Card and Mountie Bounty
Request help or ask a question regarding your Mountaineer Card.
Outlook Email Help
  1. Services
  2. Email and Collaboration Tools
  3. Email and Calendar Requests
All faculty and staff at WVU are provided an Outlook email account through Microsoft's Office 365 service. Use this service to request help with your @mail.wvu.edu Outlook email.
Request Assistance from the Teaching and Learning Commons (TLC)
  1. Services
  2. Academic Systems and Tools
  3. Teaching and Learning Commons Requests
The Teaching and Learning Commons (TLC) provides academic support and resources to empower all who teach. We provide consultations on various topics, but we are not an immediate help desk resource. While our goal is to respond to requests within 48-72 business hours, this timeframe may be extended during times of high demand. Any urgent technology requests should be routed to Information Technology Services or Classroom Technology accordingly.
MIX Email Help
  1. Services
  2. Email and Collaboration Tools
  3. Email and Calendar Requests
Request help with your Gmail MIX account (@mix.wvu.edu).
Academic Advising (DegreeWorks) Help
  1. Services
  2. Academic Systems and Tools
  3. Academic Systems Requests
Students and their advisors can see up-to-date information on progress toward a degree by logging into the DegreeWorks system.
Add Me to a Current Issue or Outage Ticket
  1. Services
  2. Request Help With This Site
Request to receive notifications and updates for current issues and outages. Do not use this request to log a new issue. To report a new issue or request a service, please search the Service Catalog for the appropriate service.
Adobe Creative Cloud Request for WVU Employees
  1. Services
  2. Computer, Software and Printing
  3. Software Requests
Adobe Creative Cloud access request for WVU Employees
All Other Telecommunications Requests
  1. Services
  2. Telephone and Voicemail
Submit a request for general telecommunications assistance. Funding is not required for general questions or assistance, but additional services may require a fee.
Amazon Web Services Account Request
  1. Services
  2. Access Requests
  3. Individual System Access
Use this service to request a new or close an existing Amazon Web Services account.
Athletics Department Computer Support
  1. Services
  2. College, Department and Regional Support
  3. Athletics Department Requests
Ask for help from the Athletics Department's information technology support staff.
Audio Conferencing PIN or Conference ID Request
  1. Services
  2. Email and Collaboration Tools
  3. Web Conferencing Requests
Request a new PIN or to reset a PIN for an audio conferencing call.
Business Information Service Request
  1. Services
  2. Administrative and Business Tools
  3. Business Information Requests
Submit MAP account requests (should be submitted by Supervisor), MAP printers or My Reports requests.
Chambers College of Business & Economics Network or Server Support
  1. Services
  2. College, Department and Regional Support
  3. Business & Economics College Requests
BEIT requests for assistance with servers and networks used by the Chambers College of Business & Economic IT Department.
Classroom Attendance Monitoring Request
  1. Services
  2. Academic Systems and Tools
  3. Campus Instructional Technology Requests
Use this service to request assistance with the Classroom Attendance Monitoring.
Classroom Technology (CTec)
  1. Services
  2. Academic Systems and Tools
  3. Campus Instructional Technology Requests
If the Classroom Technology (CTec) issue is time critical, please call the hotline at 304-293-2832.