Wireless Support

Introduction:

The WVU.Encrypted network should be used by WVU faculty, staff and students. Guests can connect to the WVU.Guest network or the eduroam network if they are visiting from a participating institution.

  • WVU.Encrypted: This is a secure, encrypted wireless network recommended for use by all members of the WVU community with an active Login and Password. Browse the Wireless Connection 101 articles of our Knowledge Base for instructions on configuring a variety of devices.

  • WVU.Guest: This network is available to campus visitors without a WVU Login account. To connect to WVU.Guest, follow the steps in the Wireless Access for Guests article. Sponsored guests should contact their sponsor if they need to change their account information. If you are self-registered and need wireless access, call the ITS Service Desk at 304-293-4444.

  • Eduroam: This network is available at WVU in all university buildings except residence halls. See information about eduroam for a list of participating institutions and steps to connect.

For assistance with a network connection in a residence hall, please submit a ticket through the Residence Hall Internet Support service.

If you cannot find a solution to your problem, click the Request Help button to submit a ticket.

Eligibility:

Anyone with a WVU Login can use the service. Guests in need of wireless assistance should contact their sponsor or contact the ITS Service Desk at 304-293-4444 or ITSHelp@mail.wvu.edu.

Cost:

There is no charge to use this service or request help with it.