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Mountaineer Card Charges & Refunds


Use this service to submit a question about charges on your Mountaineer Card or request a refund for your card's remaining balance. Click Charge or Refund Help to begin.


Any member of the WVU community using a Mountaineer Card may use this service.


There is no charge to request or use this service.

For additional information, check these categories in the Knowledge Base:

Mountaineer Card & Dining Articles

Community Services Articles

Need other assistance? See the following related services:

Mountaineer Card Requests

Community Services Requests