Request a Mountaineer Card Replacement


If your Mountaineer Card is damaged or if it has been lost or stolen, visit an ITS Service Center.

Note: The Mountainlair and Lyon Tower Service Center locations produce Mountaineer ID cards; the Evansdale Library location does not.

Important: This service is intended to be used on location at an ITS Service Center location. Please create a ticket by clicking Request New Card after you arrive at the ITS Service Center. You will need an active login. If you have not activated your Login account, please go to


WVU faculty, staff, students, Mountaineer Temps, retirees, visiting dignitaries and vendors working on campus may request this service.


There is a $30 replacement fee to replace cards. Replacement charges for students will be billed to the student's account and can be paid via the STAR Information System. In some instances, damaged cards may be replaced for free if the damage is the result from defective card stock.