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Request a Mountaineer Card Replacement

Introduction:

If your Mountaineer Card is damaged or if it has been lost or stolen, visit the Mountaineer Card Office located in the Mountainlair next to the Mountainlair Box Office. The office is open Monday through Friday between 9:00 a.m. to 1:00 p.m., 2:00 p.m. to 4:00 p.m. and closed for Summer.

This service is intended to be used on location at these offices. Please create a ticket by clicking Request New Card after you arrive at the Mountaineer Card Office. You will need an active login. If you have not activated your Login account, please go to the website login.wvu.edu.

Eligibility:

WVU faculty, staff, students, Mountaineer Temps, retirees, visiting dignitaries and vendors working on campus may request this service.

Cost:

There is a $30 replacement fee for lost or stolen cards and a $15 replacement fee for broken or damaged cards. Replacement charges for students will be billed to the student's account and can be paid via the STAR Information System. In some instances, damaged cards may be replaced for free if the damage is the result from defective card stock.

For additional information, check these categories in the Knowledge Base:

Mountaineer Card & Dining Articles

Community Services Articles

Need other assistance? See the following related services:

Mountaineer Card Requests

Community Services Requests