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Duo Two-Factor Authentication Help (Unable to Log Into Site to Submit a Ticket)


Two-factor authentication is a second layer of security besides your username and password for any kind of account. It means you have to confirm your identity in two ways – with something you KNOW and something you HAVE. Duo is the application that WVU is using.

At this time, Duo is only available to an IT pilot group.

If you are part of the pilot group and are unable to sign into this site because you cannot authenticate using Duo, click the Duo Authentication button to request support.

If you need support for Duo, and you are able to sign into this site, please use the Duo Two-Factor Authentication Support service.


Any WVU staff or student who is part of the Duo pilot group and is unable to log into this site may request support through this service.


There is no charge to request or use this service.

For additional information, check these categories in the Knowledge Base:

Accounts & Access Articles

Security & Privacy Articles

Need other assistance? See the following related services:

Accounts & Access Requests

Security & Privacy Requests