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Duo Two-Factor Authentication Support


Two-factor authentication is a second layer of security besides your username and password for any kind of account. It means you have to confirm your identity in two ways – with something you KNOW and something you HAVE. Duo is the application that WVU is using.

If you need assistance with Duo, check the Duo information in the Knowledge Base. If you cannot find the information you need, click the  Duo Support button to request support.


Any WVU staff or student using Duo may request support through this service.


There is no charge to request or use this service.

For additional information, check these categories in the Knowledge Base:

Accounts & Access Articles

Security & Privacy Articles

Need other assistance? See the following related services:

Accounts & Access Requests

Security & Privacy Requests