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ITS Walk-Up Support


ITS Walk-Up Support can assist you with software issues, troubleshooting, access and ID's, connectivity, viruses, slow systems or browsers, and advice on self-service options and student resources. You can stop by Monday through Friday from 8:15 am to 4:00 pm when classes are in session.

We have four locations for easy access to our free support services:

  • Mountainlair - located next to the box office.
  • Evansdale Library - located on the ground floor.
  • Brooke Tower - located on the ground floor

This service is intended to be used on location at the walk-up center. Please create a ticket after you arrive at the walk-up center. To create a ticket, click the ITS Walk-Up Ticket button.

You will need an active login to sign into this site. If you have not activated your Login account, please go to the website

Note: ITS offers a Knowledge Base to assist you with finding your own answer. If you logged a ticket and were able to resolve your issue, please close your open ticket.

Thank you for using ITS Walk-Up Support.


This service is available to all current WVU students.


There is no charge to request or use this walk-in service.