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Submitting a ticket through this Check-In process will put you in a queue, first come, first served basis. DO NOT provide your Social Security Number or credit card information on this form.

Currently enrolled students may use this service to submit inquiries about financial aid, student accounts or student services offered through the Office of the University Registrar.

If you can't find the service you need, use this page to submit a request to the ITS Service Desk.

Request login account access for someone who does not already have a WVU Login.

Purchase a device for Duo two-factor authentication using personal funds.

Submit support requests to the ITS Service Desk.

Request an @mail.wvu.edu Office 365 account for a student employee or other approved person.

Use this service to request for application work on an ITS academic system. This service is not intended for access requests, general use or help assistance.

Use this service to request a new Mountaineer Card.

WVU has a pool of licenses for access to the Lynda.com service, which provides online training on Microsoft Office, Adobe Creative Cloud and other software and systems.

ITS Walk-Up Support Centers

Use this service to submit your W-2 questions and a WVU Tax Service assistant will contact you.

Public users, such as parents and potential students, may use this service to submit inquiries about financial aid, student accounts or services offered through the Office of the University Registrar.

Use this service to request assistance with a Network printer or a Konica Minolta copier.

WVU affiliated departments may request to add or modify information in our TeamDynamix self-help site.

WVU uses Blackboard's learning management system under our branding of it as eCampus. Every course offered at WVU is included in eCampus, but it is up to each instructor whether to use the course's eCampus site.

Information Technology Network related requests.

Request assistance for Duo, WVU's two-factor authentication application.

The Teaching and Learning Commons (TLC) provides academic support and resources to empower all who teach.

Request a change in the set of applications available to you on the MasterApps Citrix server.

Request access or assistance for IRB Protocols, Internal Grants and Proposals.

Report a problem with MyAccess, WVU's system used to access several administrative applications.

Submit questions about charges to your Mountaineer Card or request a refund.

Request software for your personal computer.

Use this service if you are unable to authenticate using Duo, WVU's two-factor authentication application (for example, after getting a new cell phone).