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Popular Services

Submitting a ticket through this Check-In process will put you in a queue, first come, first served basis. DO NOT provide your Social Security Number or credit card information on this form.

Currently enrolled students may use this service to submit inquiries about financial aid, student accounts or student services offered through the Office of the University Registrar.

Request login account access for someone who does not already have a WVU Login.

If you can't find the service you need, use this page to submit a request to the ITS Service Desk.

Submit support requests to the ITS Service Desk.

Use this service to request a new Mountaineer Card.

Use this service to request for application work on an ITS academic system. This service is not intended for access requests, general use or help assistance.

Request an @mail.wvu.edu Office 365 account for a student employee or other approved person.

Use this service to request assistance with a Network printer or a Konica Minolta copier.

Request access or assistance for IRB Protocols, Internal Grants and Proposals.

WVU has a pool of licenses for access to the Lynda.com service, which provides online training on Microsoft Office, Adobe Creative Cloud and other software and systems.

Public users, such as parents and potential students, may use this service to submit inquiries about financial aid, student accounts or services offered through the Office of the University Registrar.

Request ability to create an IRB Protocol.

STAR accounts requests or requests to modify a user’s STAR INB, SSB, ARGOS, or Workflow security

Staff responsible for POS device maintenance can use this service to submit monthly inspections.

WVU Main Campus faculty and staff may request a quote or recommendation from ITS.

Request access to a networked printer from your computer or report a problem with such a printer.

A network drive is disk space on a server for individual or group use which functions like an additional hard drive on your on-campus computer. Accessible off campus via MasterApps.

Submit a question regarding your ID or MyMountaineerCard.

Submit questions about charges to your Mountaineer Card or request a refund.

WVU affiliated departments may request to add or modify information in our TeamDynamix self-help site.

Request software for your personal computer.

Request a change in the set of applications available to you on the MasterApps Citrix server.

Purchase a device for Duo two-factor authentication.

Request view-only access to electronic notices of awards.