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Office 365 users receiving messages at their @mail.wvu.edu addresses may notice a reddish rectangle at the top of some messages containing the following alert message: "This sender failed our fraud detection checks and may not be who they appear to be."
Instructions for downloading Microsoft Office for personally-owned Windows computers.
Learn how to reduce Outlook email account size using Outlook for Windows.
What to do if a credential window appears when you download Microsoft Office 2010 documents.
Instructions for downloading Microsoft Office for personally-owned Mac computers.
When attempting to log in and download Microsoft Office ProPlus, a message may be seen indicating the account is not licensed, or the link to download the software may not be visible. This can be due to the Login account not having been claimed, or insufficient time having passed since claiming it.
Instructions for installing Office Mobile on your iPad.
Troubleshooting for PDF problems associated with Microsoft Office applications.
Learn how to troubleshoot volume activation errors for Windows and Office 2010.
Solutions to try if a Microsoft Excel file is blank.
A Microsoft update released in February of 2016 can cause Word and Outlook to be very slow.
Email folders with a forward slash (/) in the folder name interfere with IMAP email programs. If you receive an email from Microsoft Office with the subject "One or more of the folders in your mailbox are named incorrectly," you need to replace the forward slash with a different character.
Instructions for installing Office Mobile on your iPhone and iPod Touch.
Instructions for installing Office Mobile on your Android tablet.
Instructions for resolving the "Cannot start Microsoft Outlook. Cannot open the Outlook window. Invalid XML, the view cannot be loaded" error message in Outlook.