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Steps to activate your Duo account through the Duo app after you've received a new phone, but kept the same phone number.
Have a question about two-factor authentication? Start with our Duo Two-Factor Authentication FAQ!
Instructions for authenticating to Duo using a passcode.
Visit the self-service page to turn on two-factor authentication for your account.
Follow these steps to set up a Duo hardware token device for Duo authentication.
Find instructions to set up your phone for use with Duo two-factor authentication at WVU.
If you are unable to log into the Blackboard App using a Duo push notification, try using the Duo passcode option.
Instructions for removing an authentication device.
What to do if you do not receive an authentication request from Duo.
How to set up automatic push notifications to your phone or tablet.
How to Purchase a U2F YubiKey device or display token to use with Duo Two-Factor Authentication.
What you should do and should not do when setting up Duo two-factor authentication.
Instructions for setting up two-factor authentication (Duo).
Generate bypass codes for Duo Authentication at
If you report fraudulent activity through the Duo app, go to to reset your password.