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Install Microsoft Office ProPlus for Windows on Personally-Owned Computers
Instructions for downloading Microsoft Office for personally-owned Windows computers.
Install Microsoft Office 365 for Mac on Personally-Owned Computers
Instructions for downloading Microsoft Office for personally-owned Mac computers.
View or Order Your Transcript
How to view your unofficial transcript or order an official transcript.
MIX Gmail FAQ
Have a question about your MIX Gmail account? Start with the MIX FAQ!
Connecting Mobile iOS and Android Devices to WVU's Wi-Fi
Configure your Apple or Android mobile device to the WVU.Encrypted network.
"Cannot Start Microsoft Outlook. Invalid XML, the View Cannot be Loaded" Error Message
Instructions for resolving the "Cannot start Microsoft Outlook. Cannot open the Outlook window. Invalid XML, the view cannot be loaded" error message in Outlook.
Connect Apple Devices Running Older Versions of iOS to Office 365
Steps for connecting your Apple devices running older versions of iOS to your Office 365 account.
MIX Email Information for Former Students
How former students should access MIX Gmail.
Update Your Personal Information (for WVU employees)
How to update your personal information (for WVU employees).
Outlook Web App Sign In and Out
How to sign in and out of Outlook Web App.
WV State Auditor Site myApps
Access the myApps WV State Auditor Site for Paystubs, W2 and tax information.
Connect Your Android Device to Office 365
Steps for connecting your Android devices to your Office 365 email account.
Access DegreeWorks
How students and faculty can access DegreeWorks.
Slowness and Freezing in Microsoft Word and Outlook 2013
A Microsoft update released in February of 2016 can cause Word and Outlook to be very slow.
Office 365 Account Types
Descriptions of the various types of Office 365 email accounts.
Outlook 2013: Restore Opened Windows from Last Session
If Outlook 2013 closes unexpectedly, run a command line to restore the previous session.
Glossary of ITS Acronyms
Acronyms used by ITS.
Disable Skype for Business Autostart
A configuration option is available to disable the automatic startup of Skype for Business.
Duo Two-Factor Authentication FAQ
Have a question about two-factor authentication? Start with our Duo Two-Factor Authentication FAQ!
Connect to ResNet Using a Wireless Connection
How to connect your computer or gaming device to the ResNet network using a wireless connection.
Transit Financial Wellness Course
Information about the Transit Financial Wellness course, including login information and where to find important dates.
Schedule Courses Online
Students can browse course schedules and add or drop classes online.
WVU+kc IRB Protocol Module FAQ
Frequently asked questions about submitting human subject research protocols to the IRB via WVU+kc.
Office 365 FAQ
An overview of Office 365 and answers to common questions.
Network Outage
What to do if there appears to be a network outage.