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Install Microsoft Office ProPlus for Windows on Personally-Owned Computers
Instructions for downloading Microsoft Office for personally-owned Windows computers.
Install Microsoft Office 365 for Mac on Personally-Owned Computers
Instructions for downloading Microsoft Office for personally-owned Mac computers.
MIX Gmail FAQ
Have a question about your MIX Gmail account? Start with the MIX FAQ!
Connecting Mobile iOS and Android Devices to WVU's Wi-Fi
Configure your Apple or Android mobile device to the WVU.Encrypted network.
MIX Email Information for Former Students
How former students should access MIX Gmail.
"Cannot Start Microsoft Outlook. Invalid XML, the View Cannot be Loaded" Error Message
Instructions for resolving the "Cannot start Microsoft Outlook. Cannot open the Outlook window. Invalid XML, the view cannot be loaded" error message in Outlook.
Connect Apple Devices Running Older Versions of iOS to Office 365
Steps for connecting your Apple devices running older versions of iOS to your Office 365 account.
View or Order Your Transcript
How to view your unofficial transcript or order an official transcript.
Update Your Personal Information (for WVU employees)
How to update your personal information (for WVU employees).
Outlook Web App Sign In and Out
How to sign in and out of Outlook Web App.
Slowness and Freezing in Microsoft Word and Outlook 2013
A Microsoft update released in February of 2016 can cause Word and Outlook to be very slow.
WV State Auditor Site myApps
Access the myApps WV State Auditor Site for Paystubs, W2, and tax information.
Connect Your Android Device to Office 365
Steps for connecting your Android devices to your Office 365 email account.
Glossary of ITS Acronyms
Acronyms used by ITS.
Outlook 2013: Restore Opened Windows from Last Session
If Outlook 2013 closes unexpectedly, run a command line to restore the previous session.
Disable Skype for Business Autostart
A configuration option is available to disable the automatic startup of Skype for Business.
Office 365 Account Types
Descriptions of the various types of Office 365 email accounts.
Transit Financial Wellness Course
Information about the Transit Financial Wellness course, including login information and where to find important dates.
Network Outage
What to do if there appears to be a network outage.
Duo Two-Factor Authentication FAQ
Have a question about two-factor authentication? Start with our Duo Two-Factor Authentication FAQ!
WVU+kc IRB Protocol Module FAQ
Frequently asked questions about submitting human subject research protocols to the IRB via WVU+kc.
Email Forwarding in MIX Gmail
How to forward incoming emails from your student Gmail account to another email account.
Claim Your Login Account
How to claim your Login to get access to WVU systems.
Change Your Login Password
Changing your Login password before it expires or in the case that you forgot your password.
Internet Availability for WVU Residence Halls and Apartments
Wired and wireless internet availability and support for all WVU residence halls and apartments.