Popular Articles

Mountie Bounty
Information about Mountie Bounty, WVU's convenient debit plan for students and employees.
"Cannot Start Microsoft Outlook. Invalid XML, the View Cannot be Loaded" Error Message
Instructions for resolving the "Cannot start Microsoft Outlook. Cannot open the Outlook window. Invalid XML, the view cannot be loaded" error message in Outlook.
Install Microsoft Office Pro Plus for Windows on Personally-Owned Computers
Instructions for downloading Microsoft Office for personally-owned Windows computers.
Install Microsoft Office 365 for Mac on Personally-Owned Computers
Instructions for downloading Microsoft Office for personally-owned Mac computers.
How to Enroll in Duo Two-Factor Authentication
Visit the login.wvu.edu self-service page to turn on two-factor authentication for your account.
MIX Email Information for Former Students
How former students should access MIX Gmail.
How to Submit Your Own Mountaineer ID Card Photo
A guide for WVU Online and Extended Campus students for submitting their own Mountaineer Card ID photos.
MyMountaineerCard FAQ
Questions and answers about what the MyMountaineerCard website does and the different features on it.
Access DegreeWorks
How students and faculty can access DegreeWorks.
Restore Opened Windows from Last Outlook Session
If Outlook closes unexpectedly, run a command line to restore the previous session.
Dashboard Research Activity Lists
Information on the uses and functions of research activity lists.
Duo Two-Factor Authentication FAQ
Have a question about two-factor authentication? Start with our Duo Two-Factor Authentication FAQ!
Where to Use Your Mountaineer Card
On and off campus locations that accept Mountaineer Cards.
Shared Mailbox Accounts and Outlook's Offline Cache
Shared Mailbox accounts have the potential to greatly impact the size and performance of a user's offline cache file in the Outlook client. This article includes recommendations as to how to minimize this impact.
Connecting Mobile iOS and Android Devices to WVU's Wi-Fi
Configure your Apple or Android mobile device to the WVU.Encrypted network.
WVU Secure Wireless Network (WVU.Encrypted)
Information about WVU's secure wireless network.
Schedule Builder
Information about Schedule Builder, including how to access Schedule Builder and how to get help.
Generate and Print Duo Backup Codes
How to generate Duo passcodes in case you need a backup authentication method.
Online Registration FAQ
Information about registering for courses online, including registration dates, time ticketing and where to find support.
MIX Gmail FAQ
Have a question about your MIX Gmail account? Start with the MIX FAQ!
Get Started with Community Web Hosting
Learn how to start creating your Community website. Community is a public web hosting service for WVU students, faculty, and staff.
How to Download Duo and Set up Your Phone
Find instructions to set up your phone for use with Duo two-factor authentication at WVU.
Mountaineer Card FAQ
Common questions and solutions about the Mountaineer Card.
"Unable to log in to: SharePoint" Warning Message in Outlook Client
Microsoft has deprecated the SharePoint Social Connector, causing Outlook 2013 users to see an "Unable to log in to: SharePoint" warning message. The SharePoint Social Connector can be deleted from the Social Network Accounts in Account Settings.
How to Set up a New Phone with Duo
Steps to activate your Duo account through the Duo app after you've received a new phone, but kept the same phone number.