Popular Articles

Mountie Bounty
Information about Mountie Bounty, WVU's convenient debit plan for students and employees.
"Cannot Start Microsoft Outlook. Invalid XML, the View Cannot be Loaded" Error Message
Instructions for resolving the "Cannot start Microsoft Outlook. Cannot open the Outlook window. Invalid XML, the view cannot be loaded" error message in Outlook.
Install Microsoft Office Pro Plus for Windows on Personally-Owned Computers
Instructions for downloading Microsoft Office for personally-owned Windows computers.
Install Microsoft Office 365 for Mac on Personally-Owned Computers
Instructions for downloading Microsoft Office for personally-owned Mac computers.
How to Submit Your Own Mountaineer ID Card Photo
The requirements and instructions for submitting your own Mountaineer ID Card photo at mymountaineercard.wvu.edu.
MIX Email Information for Former Students
How former students should access MIX Gmail.
Access DegreeWorks
How students and faculty can access DegreeWorks.
Dashboard Research Activity Lists
Information on the uses and functions of research activity lists.
Where to Use Your Mountaineer Card
On and off campus locations that accept Mountaineer Cards.
Restore Opened Windows from Last Outlook Session
If Outlook closes unexpectedly, run a command line to restore the previous session.
Duo Two-Factor Authentication FAQ
Have a question about two-factor authentication? Start with our Duo Two-Factor Authentication FAQ!
Shared Mailbox Accounts and Outlook's Offline Cache
Shared Mailbox accounts have the potential to greatly impact the size and performance of a user's offline cache file in the Outlook client. This article includes recommendations as to how to minimize this impact.
Connecting Mobile iOS and Android Devices to WVU's Wi-Fi
Configure your Apple or Android mobile device to the WVU.Encrypted network.
Get Started with Community Web Hosting
Learn how to start creating your Community website. Community is a public web hosting service for WVU students, faculty, and staff.
Online Registration FAQ
Information about registering for courses online, including registration dates, time ticketing and where to find support.
Generate and Print Duo Backup Codes
How to generate Duo passcodes in case you need a backup authentication method.
Schedule Builder
Information about Schedule Builder, including how to access Schedule Builder and how to get help.
WVU Secure Wireless Network (WVU.Encrypted)
Information about WVU's secure wireless network.
MIX Gmail FAQ
Have a question about your MIX Gmail account? Start with the MIX FAQ!
Mountaineer Card FAQ
Common questions and solutions about the Mountaineer Card.
Set up Duo Two-Factor on New Phone or Tablet
How to set up Duo two-factor authentication on a mobile device.
"Unable to log in to: SharePoint" Warning Message in Outlook Client
Microsoft has deprecated the SharePoint Social Connector, causing Outlook 2013 users to see an "Unable to log in to: SharePoint" warning message. The SharePoint Social Connector can be deleted from the Social Network Accounts in Account Settings.
Computer Recommendations by College
Specific computer recommendations and requirements by college.
Download Microsoft Office for Free
Links to information about software licensing for Microsoft products.
Set up Duo Two-Factor Authentication on a Phone or Tablet
How to set up Duo two-factor authentication on a mobile device.