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Academic Resource Articles
WVU Portal, MIX Gmail, STAR, eCampus, Collaborate, SEI, iDesign Classroom, Schedule Builder, StudyMate, and other course related information.
Accounts & Access Articles
Login password resets and troubleshooting, account corrections, and access for guests.
Login is the identity management system used by WVU and many WVU affiliates. It ensures that each person has a unique set of credentials to gain access to numerous University systems, including eCampus, Libraries, MyAccess, Portal, WVU+kc and WVU.Encrypted wireless, as well as a number of WVU Medicine systems.
Administrative & Business Articles
MyAccess, MAP, Mountaineer MarketPlace, Data Miner, PCard, Parking, Digital Measures, and more.
College, Dept & Regional Support Articles
Support contacts for your department, college, or regional campus.
Communication & Collaboration Articles
Office 365 email and calendar, telephones and voicemail, file sharing, web conferencing, web hosting, and more.
Computer, Software & Printing Articles
Printing, software licensing, computer repair, and browser issues.
Discovery & Research Articles
Qualtrics survey software, WVU+kc (Kuali Coeus), CITI, high performance computing, statistical software, research services, and more.
Information Security Articles
Information about spam, suspicious emails, and keeping your data secure.
Student & Parent Articles
Parent Portal, athletic ticketing, emergency alert system, housing, and other information for students and parents. For information about student academic resources (WVU Portal, MIX Gmail, Class Registration, and more), go to http://it.wvu.edu/services/students
Information for Supervisor T&D Training, Driver Safety Training, and the Kognito training simulation tool.
Wi-Fi & Networking Articles
Connecting to WVU wireless, wireless and network problems, and MasterApps.
Information on Using This Site
Tips and guides to help customers use this support site (TeamDynamix).
Install Microsoft Office ProPlus for Windows on Personally-Owned Computers
Install Microsoft Office 365 for Mac on Personally-Owned Computers
MIX Gmail FAQ
Connecting Mobile iOS and Android Devices to WVU's Wi-Fi
Update Your Personal Information (for WVU employees)
IP Address Blocked When Searching the WVU Online Directory
Don't Just Exit a WVU App. Log Off Completely!
Virus Removal for WVU-Owned Computers
Virus Removal for Personal Computers
Spam/Junk Email Problems