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Knowledge Base

Categories (12)

Academic Resource Articles

WVU Portal, MIX Gmail, STAR, eCampus, Collaborate, SEI, iDesign Classroom, Schedule Builder, StudyMate, and other course related information.

Accounts & Access Articles

Login password resets and troubleshooting, account corrections, and access for guests.

Login is the identity management system used by WVU and many WVU affiliates. It ensures that each person has a unique set of credentials to gain access to numerous University systems, including eCampus, Libraries, MyAccess, Portal, WVU+kc and WVU.Encrypted wireless, as well as a number of WVU Medicine systems.

Administrative & Business Articles

MyAccess, MAP, Mountaineer MarketPlace, Data Miner, PCard, Parking, Digital Measures, and more.

College, Dept & Regional Support Articles

Support contacts for your department, college, or regional campus.

Communication & Collaboration Articles

Office 365 email and calendar, telephones and voicemail, file sharing, web conferencing, web hosting, and more.

Computer, Software & Printing Articles

Printing, software licensing, computer repair, and browser issues.

Discovery & Research Articles

Qualtrics survey software, WVU+kc (Kuali Coeus), CITI, high performance computing, statistical software, research services, and more.

Information Security Articles

Information about spam, suspicious emails, and keeping your data secure.

Student & Parent Articles

Parent Portal, athletic ticketing, emergency alert system, housing, and other information for students and parents. For information about student academic resources (WVU Portal, MIX Gmail, Class Registration, and more), go to http://it.wvu.edu/services/students

Training Articles

Information for Supervisor T&D Training, Driver Safety Training, and the Kognito training simulation tool.

Wi-Fi & Networking Articles

Connecting to WVU wireless, wireless and network problems, and MasterApps.

Information on Using This Site

Tips and guides to help customers use this support site (TeamDynamix).