Skip to Knowledge Base content

MyPrinting FAQ

Overview:

If you have a question about the MyPrinting service, check our MyPrinting FAQ below.

Your print job will be available for two hours.
No, you will only be charged if you authorize the job to be printed at a release station.
Contact the department-level support staff for that printer. If you are unsure of the department-level support for the printer, contact the ITS Service Desk.
PowerPoint does not use letter paper size by default. You must resize your document before submitting it by uploading or email. View the How to Resize a PowerPoint Presentation to Letter Paper Size article for instructions.

This means that there is a setting in the print job that is not supported by the printer. Most often, the unsupported setting is an incorrect paper size, such as trying to print paper size A4 on a printer that only supports Letter size. Try using a different printer or changing the setting for the print job.

If you need to print a document to a printer that does not support the settings you require, contact the department-level support staff. If you are unsure of the department-level support for the printer, submit a ticket to the ITS Service Desk.

Try swiping your card again, making sure you slide the card straight down. If the problem persists, you should have your card checked by Mountaineer Card Services. You will also get this same error if you are using a card that has been reported lost or stolen.
The department that owns the printer decides if the printer will be available for remote print.
No, you are not allowed to borrow someone else's ID card to print. You will ONLY see print jobs sent to your own login username.
The Upload icon will appear once you switch to desktop browser mode. If you continue to experience issues on your mobile device, check the Quick Print Guide for an easy email printing option. 
MyPrinting does not support faxing. Student faxing is available at the Mountainlair Copy Center located behind the post office and the Evansdale Library Service Center located on the ground floor of the Evansdale Library.

All printer locations support the standard 8 1/2 x 11 paper size. Some locations support 8 1/2 x 14 and 11 x 17. To learn what features are available at each location, check out MyPrinting Features by Location.

Note: The email and web upload options only support the 8 1/2 x 11 paper size. If you would like to adjust advanced features, such as the paper size, use the traditional print option for your Windows or Mac.

Details

Article ID: 7256
Created
Mon 6/29/15 9:53 AM
Modified
Wed 6/20/18 4:00 PM