Skip to Knowledge Base content

MIX Gmail Prompts You To Re-enter Password

Overview:

There are several reasons why MIX Gmail may prompt you to re-enter your password.

Problem:

You are prompted to re-enter your username and password while trying to access your MIX Gmail account from the WVU Portal.

Possible solutions:

  • Change browsers.
  • Try accessing your Gmail by going directly to mix.wvu.edu/gmail.
  • Clear your browser cache and browser temporary files.
  • Reset the browser back to its defaults.
  • Change your Login password at login.wvu.edu. Allow up to 20 minutes for the password change to sync to Gmail.

Are you a non-registered student or faculty member that is not actively teaching?

If you are a non-registered student or a faculty member who is not actively teaching, follow the steps below to change your password:

  1. Log out of the WVU Portal.
  2. Go to the Login Self Service Portal at login.wvu.edu.
  3. Change your Login password.
  4. Wait a minute and log back into the WVU Portal.
  5. Try accessing your MIX Gmail account.
  6. If you cannot log into your account at mix.wvu.edu/gmail after 20 minutes, call the ITS Service Desk at 304-293-4444.

Are you a former student?

If you are a former student, follow the steps below to change your password:

  1. Go to the Login Self Service Portal at login.wvu.edu.
  2. Change your Login password.
  3. Log into your MIX Gmail account at mix.wvu.edu/gmail.

Former students are not able to access their MIX Gmail through the WVU Portal. For more information, view the MIX Gmail Account Information for Former Students article.

For additional information, check these categories in the Knowledge Base:

MIX Gmail Articles

Academic Resources Articles

Need assistance? See the following related services:

Email & Calendar Requests

Academic Resources Requests

 

 

Details

7183
Thu 6/25/15 10:50 AM
Thu 7/6/17 9:12 AM