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MIX Gmail Prompts You To Re-enter Password


There are several reasons why MIX Gmail may prompt you to re-enter your password.


You are prompted to re-enter your username and password while trying to access your MIX Gmail account from the WVU Portal.

Possible solutions:

  • Change browsers.
  • Try accessing your Gmail by going directly to
  • Clear your browser cache and browser temporary files.
  • Reset the browser back to its defaults.
  • Change your Login password at Allow up to 20 minutes for the password change to sync to Gmail.

Are you a non-registered student or faculty member that is not actively teaching?

If you are a non-registered student or a faculty member who is not actively teaching, follow the steps below to change your password:

  1. Log out of the WVU Portal.
  2. Go to the Login Self Service Portal at
  3. Change your Login password.
  4. Wait a minute and log back into the WVU Portal.
  5. Try accessing your MIX Gmail account.
  6. If you cannot log into your account at after 20 minutes, call the ITS Service Desk at 304-293-4444.

Are you a former student?

If you are a former student, follow the steps below to change your password:

  1. Go to the Login Self Service Portal at
  2. Change your Login password.
  3. Log into your MIX Gmail account at

Former students are not able to access their MIX Gmail through the WVU Portal. For more information, view the MIX Gmail Account Information for Former Students article.




Article ID: 7183
Thu 6/25/15 10:50 AM
Mon 6/11/18 3:23 PM