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Network Outage


If there is a network outage, contact your network support or follow the steps for the Admin network.


You cannot access the network.


If you are part of HSC or another unsupported department, contact your network support.

If you are on the Admin network, please try the following:

  1. Restart your computer.
  2. Try accessing:
  1. Try accessing the J: Drive.
  2. If you cannot access any websites or the J: Drive, call the ITS Service Desk at 304-293-4444.

For additional information, check these categories in the Knowledge Base:

Networking Articles

Wireless Help Articles

Need assistance? See the following related services:

Wi-Fi & Networking Requests




Article ID: 7073
Tue 6/23/15 9:48 AM
Thu 9/14/17 9:27 AM