Backup & Restore Your Accounts for iOS Users


Your iOS device can backup your Duo account information (WVU account and others) by syncing them to your iCloud storage space using Duo Restore. This feature lets you restore your existing Duo accounts when setting up a new iOS device. Please make sure you are running the latest version of the Duo Mobile app on your iOS device.

To Enable Duo Restore on your Device

  1. Install the Duo Mobile app from the app store.
    1. Open the App Store on your phone or tablet.
    2. Search for ‘Duo Mobile’.
    3. Install the application on your device. Duo Mobile is free to download and install.
  2. Once you have installed the Duo Mobile application on your phone or tablet, set up and activate your WVU Duo account.
  3. Turn on iCloud backup in your device settings:
    1. Tap Settings on your device.
    2. Tap Your Account to access your backup settings for your account.
    3. From the account options, select iCloud.
    4. Scroll down to the iCloud Backup option, and tap to choose iCloud Backup options.
    5. Switch the iCloud Backup option to ON. Your device will now back up your account data, including your Duo account information.

To Recover Duo Accounts on a New Phone or Tablet

  1. When you get a new iOS device, restore your data from your iCloud backup.
  2. Open the Duo Mobile app.
  3. Tap the Reconnect button next to your WVU Duo account in the accounts list.
  4. After you tap/click to reconnect your accounts, you will be asked to log in with your WVU Login credentials, and authenticate your login by:
    1. Entering a passcode you have already obtained from the Service Desk, the self-service page, or one you have generated from another Duo-connected device;
    2. Using a Duo display hardware token;
    3. Using another Duo Push capable device, like a tablet.
  5. After authenticating, your new iOS device should be connected to the Duo service and ready to authenticate your access to WVU applications.


Article ID: 59822
Wed 8/8/18 11:43 AM
Tue 1/8/19 2:32 PM

Files (1)