Skip to Knowledge Base content

Delete Browser Cache Once

Overview:

To delete your browser cache, find your browser below and follow the instructions.

Note: If you are using Internet Explorer, Firefox, or Chrome, you can press the Ctrl key, Shift key, and Delete key simultaneously to open the browser's history/data window.

Internet Explorer 9 to 11:

  1. Open Internet Explorer.
  2. Click on the gear icon in the top right corner.

  1. From the drop-down menu, hover the pointer over Safety.
  2. Click Delete browsing history.
  3. Make sure Temporary Internet files and website files and Cookies and website data are selected.
  4. Click Delete.
  5. If a warning window opens, click OK.
  6. Click OK to exit the Internet Options window.

Firefox 4 and above (for Windows):

  1. Open Firefox.
  2. Click on the Open menu symbol to the right of the address bar.

  1. Click History.
  2. Click Clear Recent History.
  3. Click the drop-down arrow for Time range to clear, and select the appropriate option.
  4. Make sure Cookies and Cache are selected.
  5. Click Clear Now.
  6. Click OK to exit the Options window.
  7. Exit and re-launch the browser.

Firefox 21 and above (for Macs):

  1. Open Firefox.
  2. From the menu bar, click History.
  3. Click Clear Recent History.
  4. Click the drop-down arrow for Time range to clear, and select the appropriate option.
  5. Make sure Cookies and Cache are selected.
  6. Click Clear Now.
  7. Exit and re-launch the browser.

Safari 8:

  1. Open Safari.
  2. Click on Safari in the toolbar.
  3. From the drop-down menu, select Clear History and Website Data.
  4. Choose the desired time range.
  5. Click Clear History.
  6. Exit and re-launch the browser.

Safari 7 and below for Macintosh OS X:

  1. Open Safari.
  2. Click on Safari in the toolbar.
  3. From the drop-down menu, select Reset Safari.
  4. Choose what history and other elements to clear.
  5. Click the Reset button.
  6. Exit and re-launch the browser.

Google Chrome:

  1. Open Google Chrome.
  2. Click on the Customize and control Google Chrome symbol to the right of the address bar.

  1. From the drop-down menu, click History.
  2. Under History, click Clear browsing data.
  3. Click the drop-down arrow for Obliterate the following items from, and select the appropriate option.
  4. Click Clear browsing data.
  5. Exit and re-launch the browser.

Microsoft Edge:

  1. Open Microsoft Edge. 
  2. Click the Hub icon then the History icon.
  3. Select Clear all history.
  4. Check the boxes for Browsing history, Cookies and saved website data, Cached data and files, and Download history.
  5. Select Clear.

For additional information, check these categories in the Knowledge Base:

Browser

Hardware, Software, and Printing

Need assistance? See the following related services:

Hardware, Software, and Printing

 

Details

5584
Mon 5/4/15 2:02 PM
Tue 4/18/17 12:25 PM