Access a Student Record via the Parent/Guest Portal for the First Time


If a student has granted you third-party access to his or her records, you can view the student's records and make payments through the Parent/Guest Portal in STAR. The Parent/Guest Portal is available from noon Sunday through 11:00 a.m. Saturday, except for Tuesday and Thursday mornings from 1:30 – 4:30 a.m. EST due to system maintenance.

The login page for the Parent/Guest Portal is located at For assistance, request Parent/Guest Portal Support.

How do I access the student's records?

  1. Go to the parent/guest email inbox where the invitation was sent. Open the email with the subject New proxy identity.

  2. Click the first link (the action URL). A new window will open to the portal.
    Note: The action URL is a single-use URL and is valid for 30 days. To return to the Parent/Guest Portal later, bookmark the following link:

  3. Enter the Action Password that is included in the New proxy identity email and click Submit
    Note: The Action Password is the PIN/Password that is included in the email.

  4. To change your password, enter parent/guest Email Address, Old PIN (Action Password), New Pin, and Validate PIN. After entering all information click Save.

  5. Click the Profile tab and verify your First Name, Last Name and Email Address. Click Save after making any changes.
    Note: If the email address is updated, two emails will be sent - one to the old email address and one to the new email address. Instructions to begin viewing the authorized pages are within the email sent to the new address.

  6. Click the Name of your student next to the Profile tab. You are now able to click and view any pages the student has authorized you to view.
    Note: The categories listed in red relate to bill pay.

Note: Your student can set a passphrase for you to use when calling or emailing WVU on your student’s behalf. This verifies your identity. Please save this so you have it when needed.




Article ID: 5094
Thu 4/16/15 9:16 AM
Fri 12/28/18 2:53 PM

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