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Blank IRB Protocol Correspondence Letter

Overview:

If you are seeing a blank IRB protocol correspondence letter, follow the fix below for your preferred browser.

Problem:

When you attempt to open and view a correspondence letter (approval letter, revision request letter) from the protocol history section, the letter opens in Adobe and appears blank.

Fix for Google Chrome:

  1. Enter chrome://plugins into the address bar. 
  2. Scroll down to either Adobe Acrobat or Adobe Reader. You’ll only see them if you have them installed, and it may appear as though it is grayed out.
  3. Click the Enable link.
  4. If you do not have Adobe Reader installed, go to get.adobe.com/reader and download Adobe Reader. Then complete steps 1 to 3.

Or

  1. Select view to download the attachment.
  2. If asked, select download.
  3. Press Ctrl+j.
  4. Single click the document you wish to view.

Fix for Mozilla Firefox:

To help ensure that Firefox is setup to correctly display PDFs in the web browser, follow the directions found here. If none of these steps work, make sure you have the most up to date version of Adobe Reader installed on your computer. To download the latest version of Adobe Reader, go to get.adobe.com/reader.

Or

  1. Select view to download the attachment.
  2. If asked, select download.
  3. Press Ctrl+j.
  4. Double click the document you wish to view.

Note: If you receive a blank page within WVU+kc, view our WVU+kc Blank Page Received article.

Fix for Internet Explorer:

ITS does not advise using Internet Explorer for WVU+kc. We highly suggest using Firefox or Chrome.

If downloading a different browser is not an option, you may be able to fix the plugin issue:

  1. Open the desktop and click the Internet Explorer icon on the taskbar.
  2. Click the Tools button and then click Compatibility View settings.
  3. Under Add this website, enter the URL of the site you want to add to the list (wvu.edu), and then click Add.
  4. If these steps do not resolve the blank correspondence issue, make sure you have the most up to date version of Adobe Reader installed on your computer. To download the latest version, go to get.adobe.com/reader.

For additional information, check these categories in the Knowledge Base:

Human Subject Research Articles

Research Articles

Need assistance? See the following related services:

Research Requests

Research Administration Requests

 

Details

Article ID: 4310
Created
Tue 3/24/15 3:11 PM
Modified
Mon 10/2/17 8:39 AM