Skip to Knowledge Base content

HSC (Health Sciences) Help Desk

Overview:

The HSC Help Desk provides technical assistance to HSC students, faculty and staff.

Contact Information for HSC Help Desk:

Office: Help Desk 2356 HSC (South)
Phone: 304-293-3631 (Option 1)
Email: helpdesk@hsc.wvu.edu
Hours: Hours vary by semester.

Spring and Fall Semesters

  • Monday to Thursday: 7:30 am–6:00 pm
  • Friday: 7:30 am–5:00 pm

Semester Breaks and Summer

  • Monday to Friday: 8:00 am–5:00 pm

Additional Health Sciences contact information is located at its.hsc.wvu.edu.

Administration:

The Information Technology Services (ITS) Administration office is located in room 2250 on the south end of the Health Sciences Center.

Contact Information
Office: 2250 HSC (South)
Phone: 1-304-293-3631 (Option 3)

Application / Web Services:

The Application/Web Services department provides support to faculty, students, and staff for online education, database design and development, web design and development, instructional design, public computing facilities, and software consulting and training.

Contact Information
Office: 2306 HSC
Phone: 1-304-293-2491

Classroom Technology:

The Classroom Technology unit provides online room scheduling and maintenance, audio visual, and technical equipment checkout, support, and video production.

Contact Information
Office: G290 HSC (South)
Phone: 1-304-293-3631 (Option 2)

Learning Center:

The Learning Center (LC) aids HSC faculty, students, and staff in the effective use of technology for teaching, learning, and research.

Contact Information
Office: 2900A HSC (North)
Phone: 1-304-293-3631 (Option 5)

Mountaineer Doctor Television:

Mountaineer Doctor Television (MDTV) is a secured, independent telehealth network that provides telemedicine, educational, and administrative videoconferencing services to rural locations.

Contact Information
Office: G290 HSC (South)
Phone: 1-304-293-3631 (Option 6)
Email: mdtv@hsc.wvu.edu

Network & Telecommunications:

The Network & Telecommunications unit supports and maintains a state-of-the-art network infrastructure capable of supporting integrated voice, video, and data applications and provides network resources to our user community.

Contact Information
Office: 2250 HSC (South)
Phone: 1-304-293-3631 (Option 3)

Quality Assurance:

The Quality Assurance office strives to provide the highest level of quality-based technology services to HSC faculty, staff, students, researchers, vendors, and patients by supplying professional, courteous, responsive, efficient, and cost effective solutions to their technology needs.

Contact Information
Office: 2250 HSC (South)
Phone: 1-304-293-5579

Clinical Information Systems (304-598-4357):

  • Merlin
  • WVUH Phone System

Dialing Ruby, Charleston-Division, Eastern-Division:

Dialing Ruby Extensions from the HSC:

HSC phone users on the Morgantown Campus can call a Ruby phone extension by dialing *17 + 4 digit extension.

To call a Ruby phone extension from outside the HSC:

For extensions that begin with 4 or 6 (e.g., 304.598.4xxx or 304.598.6xxx) can be dialed direct as these are considered external numbers.

Internal Ruby extensions - those extensions starting with 2, 3, and 5 - you must first dial 304.598.4000 for the main Ruby switchboard. As soon as the greeting begins, press 1, and then press 7xxxx (x's represent the 4-digit extensions beginning with either 2, 3, or 5). At this point, you will hear hold music while you are transferred to the extension.

Dialing Charleston-Division from the HSC:

HSC phone users on the Morgantown Campus can call Charleston-Division Health Sciences phone extensions toll-free by dialing 704 + 4-digit extension.

Dialing Eastern-Division:

HSC phone users on the Morgantown Campus can call Eastern-Division Health Sciences Users by dialing 8 + 304 + 7 digit number + TID.

For additional information, check these categories in the Knowledge Base:

SOLE Articles

HSC Articles

Need assistance? See the following related services:

HSC Requests

 

 

Details

Article ID: 4083
Created
Mon 3/2/15 3:05 PM
Modified
Fri 7/7/17 1:43 PM