Mountaineer Card & Mountie Bounty FAQ

Overview:

Find out where to get your Mountaineer ID Card, where you can use it and how Mountie Bounty works. For help, visit the Request Assistance for Mountaineer Cards service page.

After registering for classes or going through employee payroll, you are eligible to receive your Mountaineer ID Card.

Students: You can pick up your card at New Student Orientation. If you submitted your own ID card photo and it is approved, you can skip the line to get your picture taken and pick up your card. If it’s not approved, you will get your picture taken and be given your card directly after it’s printed. If you do not attend New Student Orientation, visit an IT Service Center to get your card at the Morgantown Campus. Potomac State students should visit the Student Affairs Office (Room 104) in the Administration Building. Call 304-788-6820 for hours and availability. You must present valid government identification, such as a driver’s license or passport, before you can be given your card.

Employees: Visit your payroll department to get your Mountaineer ID Card.

View the Where to Use Your Mountaineer Card article for a list of WVU services and locations that require your card or accept Mountie Bounty.
Yes. You can receive a free card replacement if you've changed roles or departments at WVU. Visit an ITS Service Center to get a new card.

You must pay a $30 card replacement fee if you want a new ID picture, or a new legal name printed on your card. See the Mountaineer Card Fees document for more information.

If your card is lost or stolen, you should go to MyMountaineerCard.wvu.edu and click Report Lost Card. To get a new card, you must pay a $30 replacement fee. Charges are sent to your student billing account and can be paid in STAR. ONce you get your new card, you must go to MyMountaineerCard.wvu.edu and click Report Found Card.

If your card is damaged and is less than five years old, you must pay a $30 replacement fee. If it's five years or older, you can get a new card for free.

Mountie Bounty is WVU’s convenient debit plan that allows you to put a balance on your Mountaineer Card to pay for printing, laundry, food and more. View the Mountie Bounty article for depositing instructions.
Visit the Dining Services FAQ site to learn how Dining Dollars work and how they differ from Mountie Bounty.

Yes. Guests can make deposits at https://parent-guest.portal.wvu.edu/deposit-to-mountie-bounty. They will need to know your WVU username and should have a credit or debit card ready.

This varies from person to person. You can start small initially and add more if you frequently use on-campus services, like printing and laundry. Here are some common costs to consider:

Laundry: $1.50 per load

MyPrinting: $0.06 per page (black and white), $.25 per page (color)

Photocopying: $0.07 per page

Soda Vending: $1.50 per 20 oz. beverage

View Where to Use Your Mountaineer Card & Mountie Bounty article to learn more.

Mountie Bounty balances are carried forward each semester. Just make sure you use your Mountie Bounty before you leave WVU or request a refund. If you still have a balance 125 days after you leave WVU, or you don’t use your Mountie Bounty within 365 days, you will be charged a $10 fee. View the Mountie Bounty Debit Regulations for more information.
While there may be several reasons why a deposit transaction may be denied, the most common is incorrect address information or an incorrect CVV (security code). Please note, the address that is verified is the address associated with the credit/check card. Some customers make the mistake of using a local address instead of a home/permanent address, for instance. Also, be sure the CVV code is entered correctly. This is normally a three-digit number on the back of the card. Some check/debit cards are also not accepted if a PIN is required to complete a transaction. Only check/debit cards that can be used as credit cards are valid when making a Mountie Bounty deposit online. 

Details

Article ID: 33945
Created
Fri 7/21/17 11:24 AM
Modified
Mon 8/19/19 3:22 PM

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