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Request a New or Updated Knowledge Base Article

Overview:

Any member of a WVU affiliated department may request to add or modify information in our TeamDynamix Knowledge Base. We highly encourage subject matter experts to submit requests for Knowledge Base articles. Each new article expands our organization's collective knowledge and helps users find immediate assistance.

How do I request a new Knowledge Base article?

Before you begin: Before requesting a new Knowledge Base article, please check if the information is already in the Knowledge Base. To limit the amount of duplicated information in the Knowledge Base, we are not going to add articles that only contain or only link to information that is elsewhere in the Knowledge Base. This will help us cut down on time spent maintaining articles and encourage customers to explore the entire Knowledge Base.

Note: If you have been granted access to submit articles to the Knowledge Base (this is different than requesting articles), refer to Submit a New Knowledge Base Article.

  1. Go to the Knowledge Base or Service Catalog Content Submission service page.
  2. Click the Submit Content button.
  3. Enter the following information:
    • I am submitting a request for a: Select Knowledge Base article.
    • Please select whether you are submitting an addition or modification: Select Addition.
    • When would you like this request to be completed and live in production: Select a due date for your request. Please allow up to two weeks for major additions.
    • Please list the content owner for this submission and their contact email or phone number: Enter the name and contact information for the person responsible for managing this content.
    • Please enter a suggested category for this new article or service: Enter a suggested category for the article. View the A-Z Article Index for an overview of categories.
    • Attachments: Attach your draft of the Knowledge Base article using the Knowledge Base templates provided. Please refer to our Style Guide for more information about text and image standards.

Note: If you wish to migrate a lot of information from a website to the Knowledge Base, include the link to the website in the Detailed description section along with an expected due date for the migration.

How do I request a modification to an existing Knowledge Base article?

  1. Go to the Knowledge Base or Service Catalog Content Submission service page.
  2. Click the Submit Content button.
  3. Enter the following information:
    • I am submitting a request for a: Select Knowledge Base article.
    • Please select whether you are submitting an addition or modification: Select Modification.
    • When would you like this request to be completed and live in production: Select a due date for your request. Please allow up to two weeks for major additions. 
    • Please list the content owner for this submission and their contact email or phone number: Enter the name and contact information for the person responsible for managing this content.
    • Please provide the link to the existing service page or article you would like to modify: Provide the link to the Knowledge Base article you are requesting to change.
    • Describe your requested modifications: Describe what information should be changed in the article.
    • Attachments: If you are requesting extensive modifications, you may attach a document with a revised copy of the article using the Knowledge Base templates provided. Please refer to our Style Guide for more information about text and image standards.

How will the request be processed?

Once you submit your request, it will be sent to the TeamDynamix Administration group. A technician in that group will review the request and contact you if more information is needed.

For additional information, check these categories in the Knowledge Base:

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