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Instructor's Email is Getting Flagged as Spam

Overview:

An instructor's email to a student's MIX account may sometimes be flagged as Spam, causing the student to miss an important communication. It is a good practice to add a filter to your MIX Gmail account to prevent an instructor's email from ever being flagged as Spam.

Problem:

An instructor's email to a student's MIX Gmail account may sometimes be flagged as Spam, causing the student to miss an important communication. Student Gmail accounts can each react differently to the same type of email, based on the student's previous behavior and based upon the characteristics of the instructor's email (e.g., contains an Office attachment or has numerous hyperlinks).

Solution:

  1. Click on the Settings icon in the upper-right corner of your Gmail account. Settings icon

  2. From the menu, select Settings.

  3. On the Settings page, select the Filters and Blocked Addresses tab.

  4. Scroll to the bottom of the Filters and Blocked Addresses tab and click on the Create a new filter link.

  5. In the Filter From field at the top, type in your instructor's email address (you'll want what's called the Send-As form of this address).

    Gmail filter form

  6. At the bottom-right corner of the dialog, click on the Create filter with this search link.

  7. Select the checkbox for Never send it to Spam.

    Create a filter with this search dialog

  8. Click on the Create filter button.

  9. Back on the Settings page, you should see a Your filter has been created confirmation displayed.

For additional information, check these categories in the Knowledge Base:

MIX Gmail

Academic Tools and Resources

Need assistance? See the following related services:

Email and Calendar

Academic Tools and Resources services

 

Details

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Fri 1/27/17 9:56 AM
Fri 1/27/17 2:22 PM