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"Cannot Start Microsoft Outlook. Invalid XML, the View Cannot be Loaded" Error Message

Overview:

Follow the steps below to clear and regenerate your Navigation Pane if you receive an error message that says "Cannot start Microsoft Outlook. Cannot open the Outlook window. Invalid XML, the view cannot be loaded."

Problem:

When opening Microsoft Outlook Windows client, you receive the following error: 

"Cannot start Microsoft Outlook. Cannot open the Outlook window. Invalid XML, the view cannot be loaded." 

Opening Outlook in SAFE mode does not help, nor can this problem fixed by running repair or even by re-installing Outlook. 

Solution:

To fix this error, run the Outook.exe  /ResetNavPane command:

  1. Hold the Windows key and the R key at the same time.
  2. The Run command window will open. Copy Outook.exe  /ResetNavPane into the text field.
  3. Click OK to run the command.

Running this command clears and regenerates the Navigation Pane for the current profile, removing all shortcuts and favorite folders from the Navigation Pane.

For additional information, check these categories in the Knowledge Base:

Outlook Technical Support Articles

Outlook 101 Articles

Outlook Access Articles

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Email & Calendar Requests

 

Details

Article ID: 17021
Created
Mon 10/3/16 3:23 PM
Modified
Fri 6/30/17 3:56 PM