Set up Duo Two-Factor on New Phone or Tablet

Overview:

Follow the steps below to set up Duo two-factor authentication on a new smartphone or tablet. If you got rid of your old device, you must use backup codes or a Duo token to authenticate before adding your new device to your account.

Set up a new phone or tablet:

  1. Using a computer, go to a WVU system that requires you to log in using your WVU username and password (e.g. portal.wvu.edu).

  2. When you see the Duo authentication prompt screen, click the Add New Device link.

  3. Authenticate using your old device, a backup code or a Duo token. If you don’t have access to one of these, you must call the Service Desk at 304-293-4444.

  4. Add your new smartphone or tablet to your Duo account.
    Note: If you enabled Duo Restore on your old device, you can connect your Duo account to your new phone or tablet instead of going through the setup process again.

  5. After you’ve added your new device, you can remove your old device from your account.

 

Details

Article ID: 15497
Created
Mon 8/1/16 1:15 PM
Modified
Thu 6/27/19 11:51 AM

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