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How to Check Voicemail Messages in Cisco Unity Connection for Beckley Campus


You can check new and saved messages in your Cisco Unity Connection mailbox by phone or in the email application. You either can save or delete messages during message playback or after you listen to an entire message. Ask your Connection administrator if the system is set up to enforce a message-retention policy and, if so, how long it stores your messages before permanently deleting them.

Note: Connection does not indicate when a message-retention policy is enforced, nor does it warn you before messages are permanently deleted as a result of such a policy.

How to check messages using the phone keypad:

  1. Call and sign in to Connection.

  2. At the Main menu, select the applicable menu option:
    Play New Messages or Review Old Messages for messages in your Connection mailbox.
    Play External Messages for messages in your email application.

  3. Follow the prompts to listen to and manage your messages.

Voice messages in the email application:

Voice messages and receipts typically appear in a separate folder in your email application. Messages contain a WAV file attachment with the recording. You play a voice message by opening the attachment.

Your email application may notify you of new voice messages in the same way that it notifies you of new email messages.

For additional information, check these categories in the Knowledge Base:

WVU Beckley Campus Articles

Voicemail Articles

Need assistance? See the following related services:

WVU Beckley Requests

Telecommunication Requests




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