Not Receiving Messages from a LISTSERV List

Overview:

There can be a variety of reasons for not receiving messages from a LISTSERV list. Please view the scenarios below for possible solutions. If you are unable to resolve your problem, submit a ticket to ITS.

Possible reasons for not receiving messages:

  • Do you know of others subscribed to the list who have received postings during times that you have not? Sometimes the volume of traffic on a given list can simply subside.

  • If you have never received messages from the list, or have ceased to receive posts, it may be that you are not subscribed to it. If you know who oversees the list, you may wish to contact the individual or department directly to inquire about your status.

  • If the list in question is WVU E-News, it could be for one of the following reasons:

    • To receive this list directly, individuals must be classified as being faculty or full-time staff members. If you are not in one of these roles, you may request that someone receiving posts to this list forward to them to you either manually or by creating a rules to do so. Much of the information included on this list is also posted on wvutoday.wvu.edu.

    • New employees should allow up to one month to be subscribed to this list. The amount of time it takes to be added is based on when the email address is added to the WVU directory and which list maintenance cycle this event coincides with. Subscribers to this list are generally updated twice a month.

    • If you are a faculty or full-time staff member who has been at WVU for more than a month and are not receiving E-News posts, you may want to verify your entry in the WVU online directory. If it does not have your correct email address listed, please contact Employee Data Services at EDS@mail.wvu.edu to have them evaluate your entry.

  • It may be that messages are being intercepted within your account. Follow these steps to investigate:

    • Look in your “Junk E-mail” and Clutter folders to see if any list postings appear there. 

    • Check for and remove possible conflicting entries in your Junk List and Block List. Click Tools, select Junk Mail Handling and evaluate any entries under the “Junk List” and “Block List” tabs.

    • Add the “wvu.edu” domain to the safe sender list in Outlook Web App.

  • Have any configuration changes may have been made to your subscription? It’s possible that either the subscriber or list owner changed the account settings to “NOMail” or “DIGest” modes. The first mode suspends delivery of postings until this setting is removed. It is intended for subscribers who may being going on vacation and wish to suspend delivery temporarily. The latter setting will accumulate postings until a threshold time or quantity is met and will then deliver them in consolidated form.

 

 

Details

Article ID: 13248
Created
Tue 5/17/16 11:12 AM
Modified
Mon 1/7/19 10:44 AM