Skip to Knowledge Base content

Office 365 FAQ


Microsoft Office 365 is a hosted suite of online collaborative services offering Outlook email and calendaring, Lync messaging and video, OneDrive for Business document storage and sharing, and mobile connectivity. Browse the frequently asked questions below for more information about Office 365 or search the Communication & Collaboration section of our Knowledge Base for service specific information.

Do I need an installed email client to use Office 365?

Many users will find Outlook Web App to be robust enough for their needs on and off campus. It is accessible by browser and doesn't require additional software installation.

An alternative to the Outlook Web App is having an Outlook client installed on a computer. The process for distributing Outlook clients to be installed on WVU-owned machines is currently being reviewed. Employees wishing to install Outlook clients on personally-owned machines can purchase Microsoft Office at academic pricing rates through Computer Repair and Assistance.

What are the system requirements for using Office 365?

Detailed information about system requirements are available on Microsoft's System Requirements for Office page.

Which browser versions are compatible with Outlook Web App?

  • Internet Explorer 8 or above
  • Safari 5 or above
  • Latest FireFox "Release" version
  • Latest Chrome "Stable" version

Note: Outlook Web App also has a light version that supports a reduced set of features across almost any browser.

Does Office 365 support IMAP connections?

Yes, although this access method has reduced functionality by comparison to others and lacks support for calendar functions and the global address list.

How do I associate a picture with my account?

  1. Log into Outlook Web App at
  2. Click the existing avatar picture in the upper right corner and then select About me.
  3. Mouse over the existing avatar picture and click CHANGE YOUR PHOTO.
  4. Click Choose File, select the desired image, and click Open.
  5. Click Save.

Does Office 365 offer resource/vanity/shared mailbox accounts?

Yes. Shared mailbox accounts allow for a non-personal address on an account that can be accessed by numerous people.

How long will messages remain in Deleted Items and Junk Email folders?

Items that are in Deleted Items or Junk Mail folders are purged from accounts after 30 days.

What sort of security features are used by Office 365?

Please search Microsoft for comprehensive information on Office 365 security aspects.

Does Office 365 have virus detection features?

Yes, Office 365 has built-in anti-virus technology. Virus and malware protection should be approached in layers, and for this reason it is highly recommended that anti-virus software be installed on your computer, and that it and virus definitions be kept up to date.

What is the difference between Microsoft Office Professional and Microsoft Office 365?

Microsoft Office Professional is a productivity software suite that includes Word, PowerPoint, Excel and Access, and is installed locally on your computer.

Microsoft Office 365 is a cloud-based, online service that provides email, shared calendars, instant messaging, web conferencing and a number of other features.

What are Office Web Apps and what types of files can be used with them?

Office Web Apps are lightweight versions of applications such as Word, Excel, PowerPoint and OneNote that allow for viewing and editing documents.

Does Office 365 have spam filtering?

Yes. Office 365 has built-in Microsoft spam fighting technology.

For additional information, check these categories in the Knowledge Base:

Microsoft Office Articles

Office 365 Email (Outlook) Articles

Office 365 Calendar (Outlook) Articles

Communication & Collaboration Articles

Need assistance? See the following related services:

Communication & Collaboration Requests




Article ID: 12823
Tue 5/3/16 1:03 PM
Wed 7/12/17 9:31 AM