Search the IT Self Service Site

Overview:

The search bar in the top right corner of this site searches the Service Catalog and Knowledge Base. To refine your results, click the drop-down arrow next to the globe icon. Select the area you want to search:

  • Service Catalog: Find service pages to submit tickets. See below for more ways to browse the Service Catalog.
  • Knowledge Base: Find information, including FAQs and troubleshooting steps. See below for more ways to browse the Knowledge Base.
  • All: Your search results will include articles and service pages.

You can also search using hashtags. For example, if you want to find articles specific to WVU Tech, try searching #WVUTech followed by your search terms (e.g., #WVUTech printing). For more information about the tags used on the IT Self Service Site, view the Search Tips for the Knowledge Base and Service Catalog article.

Search for services in the Service Catalog:

The search bar in the top right corner searches the Service Catalog and the Knowledge Base, which increases the number of results that will be returned. If you want to find a service and submit a ticket, we recommend

  • View an index of services: Select the Services tab to view the Service Catalog. Select Services A-Z at the top of the page to view all services in alphabetical order.
  • Browse services by category: Select the Services tab to view the Service Catalog categories. Under each category name is a brief description of the services within that category.
  • View popular and recently visited services: Select the Services tab. The most frequently used services and services you have visited are listed on the right side of the screen.
  • Search services through Google: Click this link or copy and paste this into your Google search bar: site:wvu.teamdynamix.com/TDClient/Requests/ServiceCatalog. Add a space after site:wvu.teamdynamix.com/TDClient/Requests/ServiceCatalog in the search box, then enter your search terms.

Search for articles in the Knowledge Base:

  • Browse articles by category: Select the Knowledge Base tab to see the top-level article categories.
  • View popular articles: Select the Knowledge Base tab. The most visited articles are listed on the right-hand side of the page.
  • Browse related articles: Many articles have related articles listed on the right side of the screen.
  • Search articles through Google: Click this link or copy and paste this into your Google search bar: site:wvu.teamdynamix.com/TDClient/KB. Add a space after site:wvu.teamdynamix.com/TDClient/KB in the search box, then enter your search terms.

 

 

Details

Article ID: 11407
Created
Mon 2/29/16 12:48 PM
Modified
Mon 8/5/19 11:31 AM