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Documentation to help you troubleshoot technical errors in Outlook (Office 365 email).

Articles (19)

"Cannot Start Microsoft Outlook. Invalid XML, the View Cannot be Loaded" Error Message

Instructions for resolving the "Cannot start Microsoft Outlook. Cannot open the Outlook window. Invalid XML, the view cannot be loaded" error message in Outlook.

"Unable to log in to: SharePoint" Warning Message in Outlook Client

Microsoft has deprecated the SharePoint Social Connector, causing Outlook 2013 users to see an "Unable to log in to: SharePoint" warning message. The SharePoint Social Connector can be deleted from the Social Network Accounts in Account Settings.

Cannot Log out of Outlook Web App without Error or Redirect

What to do if you receive an error or redirect when logging out of the Outlook Web App.

Email is Going to Unwanted Folder

What to do if Office 365 email disappears into a folder named "Unwanted."

Fraud Detection Alert Message

Office 365 users receiving messages at their @mail.wvu.edu addresses may notice a reddish rectangle at the top of some messages containing the following alert message: "This sender failed our fraud detection checks and may not be who they appear to be."

HTTP Error 400 in Google Chrome

How to resolve an HTTP Error 400 when using Google Chrome to access a WVU portal such as Outlook Web App.

Not Receiving Emails after Deleting the Clutter Folder

What to do if you have deleted the Clutter folder and are not receiving emails.

Outlook 2016 for Mac Desktop Client Does Not Start or is Missing Content

Steps to resolve database corruption for Outlook 2016 for Mac.

Outlook for Windows Not Displaying Images in Messages by Default

Outlook for Windows is set to not display images in messages by default. Directions for changing this default are available in this article.

Outlook Web App: OCSP Response Error

Troubleshooting for the OCSP response error message in Outlook.

Rebuild the Outlook 2013 Cache to Fix Corrupted Data Files

If you suspect that the Outlook Data File is corrupted, you can recreate it by disabling and then re-enabling Cached Exchange mode.

Remove Mistyped Email Address from Outlook App (Android)

How to remove an incorrect or mistyped email from the Outlook App on an Android device.

Restore Opened Windows from Last Outlook Session

If Outlook closes unexpectedly, run a command line to restore the previous session.

Slowness and Freezing in Microsoft Word and Outlook 2013

A Microsoft update released in February of 2016 can cause Word and Outlook to be very slow.

Unable to Access Office 365 Employee Account

Find out why you are missing an Office 365 account and how to request it.

Unable to Log into Outlook & Office 365 After Claiming or Resetting Login Account

Inability to log into Outlook Web App after reclaiming Login account.

Unable to See App Settings in Outlook Web App

What to do if the text is not visible under your app settings in OWA.

Windows Security Dialog Pops Up Repeatedly

What to do if the Windows Security pop-up keeps appearing in the Outlook Windows client.

Outlook Web App (OWA) Account Disabled Error Message

Wait 20 minutes if you receive an account disabled message while trying to log into the Outlook Web App.