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Communication & Collaboration Articles

Email, file sharing, telecommunication, web conferencing and web hosting.

Categories (13)

Telephone Articles

Telephone support and training manuals, TIDs, VoIP, international calling, forwarding calls, 598 phone prefix, and more.

Voicemail Articles

Mailbox size limits, voicemail codes, accessing your voicemail from off campus, and instructions.

Office 365 Email (Outlook) Articles

Outlook is the primary University's faculty and staff email system. Sign into Outlook using your Login ( https://login.wvu.edu ) credentials.

If you need additional assistance with Outlook that is unrelated to access or WVU policies, we suggest browsing Microsoft Office's Outlook Support website ( https://support.office.com/en-us/outlook ) or searching online. There is a lot of information about Outlook available online.

When searching, be specific. For example, if you are trying to do something in Outlook on a mobile device, be sure to include "mobile" or your specific phone in the search. If you need assistance with the web app, be sure to include "web app." If you cannot find the information you need, try adjusting the keywords you are using in your search.

Office 365 Calendar (Outlook) Articles

Outlook is the University's primary faculty and staff calendar system. Sign into Outlook using your Login ( https://login.wvu.edu ) credentials.

If you need additional assistance with Outlook that is unrelated to access or WVU policies, we suggest browsing the Microsoft Office's Outlook Support website ( https://support.office.com/en-us/outlook ) or searching online. There is a lot of information about Outlook available online.

When searching, be specific. For example, if you are trying to do something in Outlook on a mobile device, be sure to include "mobile" or your specific phone in the search. If you need assistance with the web app, be sure to include "web app." If you cannot find the information you need, try adjusting the keywords you are using in your search.

Office 365 Skype for Business & Lync Articles

Skype for Business is Microsoft's messaging platform. It is a versatile, real-time communications environment offering text-based chat, audio, and video capabilities. Lync should be used for the Mac client. Sign into Skype for Business using your Login ( https://login.wvu.edu ) credentials.

Because information about Skype for Business is easily available online, we provide limited information about this application in our Knowledge Base. If you need assistance with Skype for Business that is unrelated to access or WVU policies, we suggest searching for "skype for business" on the Office support website ( https://support.office.com ) or searching online.

When searching, be specific. For example, if you are trying to start a conference call, search for "skype for business start conference call." If you cannot find the information you need, try adjusting the keywords you are using in your search.

Office 365 Groups Articles

A powerful option used for collaborating with colleagues, includes conversations, files in OneDrive for Business, and notes in OneNote. Sign into Office 365 applications using your Login ( http://login.wvu.edu ) credentials.

Because information about Office 365 Groups is easily available online, we provide limited information about this application in our Knowledge Base. If you need assistance with Office 365 Groups that is unrelated to access or WVU policies, we suggest searching for "office 365 groups" on the Office support website ( https://support.office.com ) or searching online.

When searching, be specific. For example, if you are trying to do learn how to subscribe to a group, search for "office 365 group subscribe." If you cannot find the information you need, try adjusting the keywords you are using in your search.

Office 365 OneNote and Class Notebook Articles

OneNote allows you to create, organization, and share notes with others. OneNote Class Notebook provides additional features for instructors to create shared notebooks for classwork. Both are included with Office 365. Sign into OneNote and OneNote Class Notebook using your Login ( https://login.wvu.edu ) credentials.

If you need assistance with Office 365 OneNote or OneNote Class Notebook that is unrelated to access or WVU policies, we suggest searching for "office 365 onenote" or "office 365 onenote class notebook" on the Office support website ( https://support.office.com ) or searching online. The "Office 365 OneNote Class Notebook" article contains helpful links for using OneNote for education.

When searching, be specific. For example, if you are trying to learn how to add an Excel spreadsheet to a page in OneNote, search for "add excel spreadsheet to office 365 onenote." If you cannot find the information you need, try adjusting the keywords you are using in your search.

MIX Gmail Articles

The student email system, referred to as MIX or MIX Gmail, is integrated with Google Mail (Gmail). All MIX email addresses end in @mix.wvu.edu.

Gmail has a lot of great features that we do not cover in our Knowledge Base, because the information is easily available online. If you need assistance with Gmail that is unrelated to access or WVU policies, we suggest browsing the Gmail Help Center's website ( https://support.google.com/mail ) or searching online.

When searching, be specific. For example, if you are trying to do something in Gmail on a mobile device, be sure to include "mobile" or your specific phone in the search. If you cannot find the information you need, try adjusting the keywords you are using in your search.

File Sharing and Storage Articles

Learn about the available file sharing and storage options: Filelocker, OneDrive, Google Drive, SharePoint, Docs.com, Network Drive, and Physical Media.

Collaborative Meeting Tools Articles

Learn about the available collaborative meeting options: Blackboard Collaborate, Skype for Business, and telephone-based conferencing.

LISTSERV Articles

LISTSERV is an electronic mail management application that makes it possible to create, manage, and control electronic mailing lists.

For additional LISTSERV resources, try searching the LISTSERV Community site ( http://www.lsoft.com/resources/listserv-community.asp ).

Social Media Articles

Information about social media applications available to WVU staff, faculty and students.

Additional Communication & Collaboration Topics

Don't see a category for what you need? Browse our miscellaneous Communication and Collaboration articles.