Knowledge Base

Categories (13)

Academic Resource Articles

Academic systems, instructional technology and resources directly supporting teaching and learning.

Accounts & Access Articles

Authentication and access to WVU academic and administrative systems, including Login. Login is the identity management system used by WVU and many WVU affiliates. It ensures that each person has a unique set of credentials to gain access to numerous University systems, including eCampus, Libraries, Portal, WVU+kc and WVU.Encrypted wireless, as well as a number of WVU Medicine systems.

Administrative & Business Articles

Systems and resources that support business and administrative functions.

College, Dept & Regional Support Articles

Unit-specific information for WVU colleges, departments and regional campuses.

Communication & Collaboration Articles

Email, file sharing, telecommunication, web conferencing and web hosting.

Community Services Articles

Other services that are provided to WVU faculty, staff, students, parents and alumni.

Computer, Software & Printing Articles

Software, printing and copying, computer purchase and repair.

For more departmental desk side support and information, visit the College, Dept & Regional Support Information category in the Knowledge Base.

Research Articles

High performance computing, grants, surveys and IT support for research.

Security & Privacy Articles

Security, data integrity and compliance for institutional activities, including antivirus.

Follow @WVUITServices on Twitter to learn about current email scams. Don't have Twitter? You can view the Twitter feed on the Home page of this site.

Talent & Culture Articles

WVU employment and other human resource functions.

Training Articles

Online and in-person training.

Wi-Fi & Networking Articles

Wired and wireless access, remote access and network configurations.

Information on Using This Site

How to find answers in the knowledge base and submit requests through the service catalog. Guides for specific request types including application requests. Tips for customizing this site to make it easier to use.