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Knowledge Base

Categories (12)

Accounts and Access

Login password resets and troubleshooting, account corrections, and access for guests.

Login is the identity management system used by WVU and many WVU affiliates. It ensures that each person has a unique set of credentials to gain access to numerous University systems, including eCampus, Libraries, MyAccess, Portal, WVU+kc and WVU.Encrypted wireless, as well as a number of WVU Medicine systems.

Academic Tools and Resources

WVU Portal, MIX Gmail, STAR, eCampus, Collaborate, SEI, iDesign Classroom, Schedule Builder, StudyMate, and other course related information.

Business Management and Reporting

MyAccess, MAP, Mountaineer MarketPlace, Data Miner, PCard, Parking, Digital Measures, and more.

Communication and Collaboration

Office 365 email and calendar, telephones and voicemail, file sharing, web conferencing, web hosting, and more.

Discovery and Research

Qualtrics survey software, WVU+kc (Kuali Coeus), CITI, high performance computing, statistical software, research services, and more.

Hardware, Software, and Printing

Printing, software licensing, hardware repair, and browser issues.

Information Security

Information about spam, suspicious emails, and keeping your data secure.

Student and Parent

Parent Portal, athletic ticketing, emergency alert system, housing, and other information for students and parents. For information about student academic resources (WVU Portal, MIX Gmail, Class Registration, and more), go to http://it.wvu.edu/services/students

Training

Information for Supervisor T&D Training, Driver Safety Training, and the Kognito training simulation tool.

College, Department, and Regional Campus Support

Support contacts for your department, college, or regional campus.

Wi-Fi and Networking

Connecting to WVU wireless, wireless and network problems, and MasterApps.

Using This Support Site

Tips and guides to help customers use this support site (TeamDynamix).