STAR Support


WVU uses STAR to manage all forms of student information, including standardized test scores, course enrollment, fees, and degrees awarded. Faculty will find up-to-date class rosters there along with tools to support student advising, submit grades and perform other tasks. There are two parts of the STAR system:

  • STAR SSB (also referred to as just STAR or STAR Web) is the front-end of the system where students can view their student records, add or drop courses, access their transcripts and more.

  • STAR INB (Internet Native Banner) is the back-end of the system and is used by authorized administrators and staff to access student records through forms.  

If you have questions about your student account information in STAR, submit a ticket to the WVU Hub. The WVU Hub assists current and prospective students, faculty, and staff members with student accounts, registration, financial aid, employment, and other related services.

If you need assistance with using STAR SSB or STAR INB, submit a ticket.


Anyone with a WVU Login may use this service. Please note that faculty and staff must request access to STAR INB/Banner before they are able to access forms and reports. Go to to request STAR INB/Banner access.


There is no charge to request or use this service.

Submit a Ticket


Service ID: 6467
Thu 11/20/14 1:52 PM
Wed 5/5/21 1:37 PM