Mountaineer Card Charges and Refunds


Use this service to submit a question about charges on your Mountaineer Card or request a refund for your card's remaining balance. 

If you experience a failed Mountie Bounty deposit, ensure you are entering the correct billing information. When a deposit fails, it may look like your bank account or credit card has been charged when it's actually a pending debit. In most cases, you will not need to do anything, as pending holds usually drop automatically after 1-10 business days depending on the issuing card's bank policy. If more than 10 business days have passed since your failed deposit, submit a ticket for Mountaineer Card Services to review.

Note: West Virginia University does not have the ability to release an authorization hold. This can only be performed by the issuing card’s bank.

View these articles for more information about Mountaineer Cards and Mountie Bounty: 


Any member of the WVU community using a Mountaineer Card may use this service.


There is no charge to request or use this service.

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Service ID: 21777
Mon 8/7/17 9:17 AM
Thu 2/11/21 8:42 AM