Student Questions and Complaints

Introduction:

Students concerns are very important to all of us at West Virginia University. For emergency situations, please call the appropriate unit immediately.

The University has the following grievance and appeal processes in place.

• ACPE (American Council on Pharmaceutical Education) Standards Complaint
• Admissions Decision Appeal
• Admissions Residency Reclassification Appeal
• Academic Grade Appeal (UG)
• Academic Grade Appeal (GR)
• Equity Assurance Complaint Form
• Financial Aid Satisfactory Academic Progress (UG) Appeal
• Financial Aid Satisfactory Academic Progress (GR) Appeal
• Graduate Medical Education (Mistreatment)
• Graduate Medical Education (Professionalism)
• Higher Learning Commission Complaint
  Complaints about WVU's Institutional capacity to meet the HLC's criteria for accreditation only. 
• Institutional Scholarship Appeal
• Parking Appeal
• Student Conduct Accused Student Outcome Appeal
• West Virginia Higher Education Policy Commission Complaint
  Students who have exhausted all available WVU grievance procedures may file a complaint with the HEPC.
• Academic Suspension Appeal (UG)
• Academic Suspension Appeal (GR)
• Title IX Complaint
• WVU Online Consumer Complaint Process
• Dining Services: Contact the Housing Review Committee via Ms. Lawson at 304-293-2811.
• Dining Exemptions: Contact Cami Haught, Dietitian, RD-LD at 304-293-4053 or ccmcmillen@mail.wvu.edu.
• Housing Exemptions: Contact the Housing Review Committee at 304-293-2811.
• Tuition/fees: To inquire about the process of initiating a request for refund of Tuition and Fees beyond the established deadline, please submit a ticket for a WVU Hub Service Request. If the reason(s) for requesting an appeal meet the committee established criteria, you will be sent a form to complete which must be returned with supporting documentation attached. The committee meets on a monthly basis to review appeals submitted the prior month.

If you have exhausted all relevant processes, or do not see a relevant process on the list above, submit a ticket on this page to ask a question or register a complaint. Your information will be sent to the appropriate WVU administrator. 

Eligibility:

Any WVU Morgantown Campus student may use the processes listed above. If you are a WVU Tech student, please click here to access your resources. If you are a Potomac State student, please click here to access your resources.

Please be aware, however, that many of these processes must be activated within specific deadlines. Consult the specific process for more information. WVU students and their advocates (e.g. parents, advisors) can also ask a question or register a complaint by submitting a ticket on this page. University employees attempting to file a grievance should contact Employee Relations.

Cost:

There is no charge to request or use this service.