Parent/Guest Portal Support


The WVU Parent/Guest Portal is a secure online system that allows students to share information with their parents/guests ranging from financial aid to grades and class schedules to housing and dining plans.

If you have questions about the Parent/Guest Portal, view the WVU Parent/Guest Portal information in the Knowledge Base. We recommend checking out the Parent/Guest Portal FAQ for Students.

If you need additional assistance with the Parent/Guest Portal, submit a ticket. If you are a student with an active Login account, please sign in before submitting your request.

Note: Due to the protection of students’ rights under FERPA, a student may restrict the information that a parent or guest is able to access and revoke access at any time. For FERPA updates and more information, go to


Any WVU student with an active WVU Login account may request assistance with setting up their Parent/Guest Portal. Any parent or guest who has been granted access to a student's information may request assistance with the portal.

Please note that Information Technology Services cannot provide information about a student unless that student has granted you access to that information.


There is no charge to request or use this service.

Submit a Ticket


Service ID: 15465
Tue 10/18/16 9:01 AM
Thu 6/25/20 5:57 PM