Mountaineer Card and Mountie Bounty

Submit a ticket for help with Mountaineer Card services, including Mountie Bounty.

Services (13)

Mountaineer Card Help

Request help or ask a question regarding your Mountaineer Card.

Add Department Laundry Funds

Request laundry funds be applied to the specified employee.

Department Authorized ID Replacement Request

WVU Supervisors or Managers can use this service to request a employee mountaineer ID card replacement. Cards must be issued within 5 business days or the request will be cancelled.

Departmental Copy and Print Card

Use this service to complete your Departmental Copy and Print Card request.

Merchant Request to Accept Mountie Bounty

Interested in accepting Mountie Bounty at your place of business? Submit a request and a member of Mountaineer Card Services will be in contact with you.

Mobile Reader and Event Reporting

Borrow or purchase an iPad with a mobile device to manage attendance to WVU events. You can also request attendance reports for past events.

Mountaineer Card Charges and Refunds

Submit questions about charges to your Mountaineer Card or request a refund.

Mountaineer Card Contractor Requests

Request Mountaineer Card access for contractors. Please go to

Request a Mountaineer Card Replacement

Use this service to request a new Mountaineer Card.

Request for Mountaineer Card to be Mailed

Only online students and off-campus employees can request to have their card mailed.

Special Card Request

Use this service ticket if you want specialized cards for a conference/event. This should be completed by the conference organizer/sponsor at least 30 days prior to the event.

Temporary Key Cards

Department request for Temporary Key Cards. Replacement card costs are $30.00/per card.

CS Gold

CS Gold general questions and issues. Reports and Queries should be requested using the Report Requests link on this service page.