Submit technology requests for ITS centralized support

Services (10)

Azure

WVU IT departments may request that devices be joined to AAD with the understanding that processes and policies are still in the development phase.

Intune

WVU IT departments may request that devices be enrolled in Intune with the understanding that processes and policies are still in the development phase.

ITS Computer Quotes and Recommendations

WVU Morgantown Campus faculty and staff may request assistance with quotes or purchasing. This request can also be used to request a computer for new ITS employees.

ITS Laptop Loaner Program

Faculty and staff may request a loaner laptop and/or projector.

ITS Morgantown Campus Desk Side Support

Request ITS Morgantown Campus desk side support.

ITS Service Desk General Request

Submit support requests to the ITS Service Desk.

Jamf Pro

Academic IT groups at WVU may request elevated permissions and access to the Jamf Pro administration console, allowing them to manage the devices that fall under their support.

Lansweeper

Lansweeper is the Asset Inventory System used by WVU. WVU Academic IT groups may request reports on their assets in Lansweeper. Details on specific information being requested in the report should be included in the request.

Request an Exception to EIRC’s Backup and Data Protection Standard

Requests will be reviewed by the ERIC Executive Director. Processing is dependent on his/her approval.
When the exception expires, backups will transition back to the appropriate Standard Backup SLA.

SCCM

WVU Academic IT groups may request elevated permissions and access to the SCCM administration console, allowing them to manage the devices that fall under their support.