Login Account and Duo Authentication

Submit a ticket for help with a WVU Login account or Duo authentication.

Services (6)

WVU Login Help

Use this service to report problems activating or resetting your WVU login account. This request must be submitted by the account holder. The ITS Service Desk can only work with the user named on the account.

Duo Two-Factor Authentication Help

Request assistance for Duo, WVU's two-factor authentication application.

WVU Sponsored Account Support

Use this service to request assistance with login.wvu.edu/sponsored or sponsored accounts.

Request a Preferred Name

Request a preferred first and/or last name, ask whether a preferred name is possible in a particular system or report an issue.

WVU Online Directory Corrections

Request corrections for information displayed in the WVU Online Directory.

Identity Management Application Request

Use this service to request for application work on the ITS Identity Management System. This service is not intended for access requests, general use or help assistance.