Request assistance for Duo, WVU's two-factor authentication application.
Use this service to report problems activating or resetting your WVU login account. This request must be submitted by the account holder. The ITS Service Desk can only work with the user named on the account.
Request login account access for someone who does not already have a WVU Login.
You can reset your own Login password or your Login account as a whole to resolve access problems.
Request a preferred first and/or last name, ask whether a preferred name is possible in a particular system or report an issue.
Request a specific type of authentication to be used with an application at WVU.
Use this service if you are unable to authenticate using Duo, WVU's two-factor authentication application (for example, after getting a new cell phone).
Use this service to request for application work on the ITS Identity Management System. This service is not intended for access requests, general use or help assistance.
Request corrections for information displayed in the WVU Online Directory.