Administrative and Business Tools

Submit a ticket for help with systems related to business and administrative functions.

Categories (8)

Application and Database Administration Requests

Request a localization, patch, or general database or application administration support.

CRM System Requests

Request assistance for the Customer Relationship Management (CRM) system.

Business Information Requests

Request assistance with MAP (Mountaineer Administrative Processes) or My Reports.

MyTime, MyExpenses and MyHR Requests

Manage leave, report hours, update contact information.

Project Management Requests

Request a new project with the ITS Office of Project Management and Planning.

Purchasing Requests

Mountaineer Marketplace, IT purchasing approval, eCommerce.

Reporting Requests

Request a new, modified report or report an error/bug with an existing report in MyReports, MAP, Argos, WVU+kc and IDEAS.

Talent and Culture Requests

WVU employment and other human resource functions.

Services (2)


The online parking system allows users to manage permits and parking tickets.

Request to Collect Biometric Identifiers

Use this service to request to collect biometrics identifiers at West Virginia University.