Administrative and Business Tools

Submit a ticket for help with systems related to business and administrative functions.

Categories (6)

Request a localization, patch, or general database or application administration support.

Request assistance for the Customer Relationship Management (CRM) system.

Submit a ticket for MAP or My Reports requests.

Request a new project with the ITS Office of Project Management and Planning.

IT purchasing approval and eCommerce support.

Request a new, modified report or report an error/bug with an existing report in MyReports, MAP, Argos, WVU+kc and IDEAS.

Services (5)

Employee Extended Access

Supervisors may request access to a departing employee’s email account or for the employee to be granted access to their email account beyond their employment date.


The online parking system allows users to manage permits and parking tickets.

Request to Collect Biometric Identifiers

Use this service to request to collect biometrics identifiers at West Virginia University.

Update Your WVU Contact Information (MyHR)

Your postal addresses, phone numbers and emergency contact information can be updated through MyHR.

Wall Clock Support

Report a wall clock issue or request a new wall clock location.