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Office 365 users receiving messages at their @mail.wvu.edu addresses may notice a reddish rectangle at the top of some messages containing the following alert message: "This sender failed our fraud detection checks and may not be who they appear to be."

Instructions for resolving the "Cannot start Microsoft Outlook. Cannot open the Outlook window. Invalid XML, the view cannot be loaded" error message in Outlook.

This article explains how WVU faculty and staff configure Outlook 2016 to connect to their @mail.wvu.edu accounts.

Instructions for installing Office Mobile on your Apple iPhone/iPad or Android device.

Instructions for downloading Microsoft Office for personally-owned Windows computers.

Instructions for downloading Microsoft Office for personally-owned Mac computers.

Install Microsoft Office for free.

When attempting to log in and download Microsoft Office ProPlus, a message may be seen indicating the account is not licensed, or the link to download the software may not be visible. This can be due to the Login account not having been claimed, or insufficient time having passed since claiming it.

Learn how to troubleshoot volume activation errors for Windows and Office 2010.