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Most services require you to have an active WVU Login account to submit request forms. There are some public forms, however, that do not require an active Login. Learn how to submit public forms and receive an update on the status of your ticket.

Learn how to refine your search results for the Service Catalog and Knowledge Base.

How to check the status of your ticket(s) in the IT self service site.

Learn how to connect to the WVU Encrypted wireless network with Windows 7.

View the scheduled maintenance times for TeamDynamix, the vendor for the this site and the ticket and project system used by technicians.

What to do if you're denied permission to the request link from the IT self service site (TeamDynamix) ticket creation email.

How to log into the IT self service site.

A list of the supported browsers for the IT self service site.

Acronyms used by ITS.

Learn about Collaborate best practices, enabling cookies in different browsers, troubleshooting, and seeking technical support.

Learn how to get a temporary Login account for a guest, consultant or vendor.

How to create a new password if you forget it or need to change it for any reason.

How former students should access the STAR system (for example, to view their transcripts).

How to delete browser cache for Internet Explorer, Firefox, Safari, Google Chrome, and Microsoft Edge.

Learn how to connect to the WVU Encrypted wireless network with Ubuntu.