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- Knowledge Base
- How to Use This Site
- How To Browse and Search This Site
Can't find your answer in the Knowledge Base? Learn how to submit article information and suggestions to help our continuous improvements for the Knowledge Base.
- Knowledge Base
- Login Account and Duo Authentication
- Login Account Articles
How to create a new password if you forget it or need to change it for any reason.
- Knowledge Base
- Academic Systems and Tools
- Banner (STAR)
- Banner (STAR SSB) for Students
- STAR Access
How former students should access the STAR system (for example, to view their transcripts).
- Knowledge Base
- Computer, Software and Printing
- Browser Articles
How to delete browser cache for Internet Explorer, Firefox, Safari, Google Chrome, and Microsoft Edge.
- Knowledge Base
- Wi-Fi and Networking
- Wireless Connection
Learn how to connect to the WVU Encrypted wireless network with Ubuntu.
- Knowledge Base
- Academic Systems and Tools
- eCampus
- eCampus 101
Install the Blackboard or Blackboard Instructor app to access eCampus mobile.
- Knowledge Base
- Academic Systems and Tools
- eCampus
- Instructor Use
After a semester is completed, only instructors may access an eCampus course.
- Knowledge Base
- Academic Systems and Tools
- eCampus
- eCampus Technical Support
Troubleshooting for Respondus LockDown Browser problems.
- Knowledge Base
- Administrative and Business Tools
- Additional Administrative & Business Topics
Acronyms used by ITS.
- Knowledge Base
- Academic Systems and Tools
- eCampus
- eCampus 101
Learn about the purpose of Turnitin and how to request an account.
- Knowledge Base
- Academic Systems and Tools
- eCampus
- eCampus 101
Learn how to log into eCampus using your Login credentials.
- Knowledge Base
- Email and Collaboration Tools
- File Sharing and Storage
- Filelocker
If you receive an error message while logging into Filelocker, clear the browser cache or contact the ITS Service Desk.
- Knowledge Base
- Login Account and Duo Authentication
- Login Account Articles
Follow these troubleshooting steps if your Login account continually locks.
- Knowledge Base
- College, Department and Regional Support
- ITS Services Articles
A variety of resources compiled by the ITS Training group that support WVU systems, applications and tools.
- Knowledge Base
- Academic Systems and Tools
- WVU Portal
An introduction to the WVU Portal and answers to frequently asked questions.