- Knowledge Base
- Email and Collaboration Tools
- Outlook Email and Calendar
- Outlook Technical Support
Instructions for resolving the "Cannot start Microsoft Outlook. Cannot open the Outlook window. Invalid XML, the view cannot be loaded" error message in Outlook.
- Knowledge Base
- Mountaineer Card and Mountie Bounty
Information about Mountie Bounty, WVU's convenient debit plan for students and employees.
- Knowledge Base
- Computer, Software and Printing
- Software
- Microsoft Office Articles
Instructions for downloading Microsoft Office for personally-owned Windows computers.
- Knowledge Base
- Mountaineer Card and Mountie Bounty
Information about Mountaineer Cards and how to manage your account at mymountaineercard.wvu.edu.
- Knowledge Base
- Computer, Software and Printing
- Software
- Microsoft Office Articles
Instructions for downloading Microsoft Office for personally-owned Mac computers.
- Knowledge Base
- Campus and Admission Resources
- Web Site Articles
Learn how to start creating your Community website. Community is a public web hosting service for WVU students, faculty, and staff.
- Knowledge Base
- Mountaineer Card and Mountie Bounty
On and off campus locations that accept Mountaineer Cards.
- Knowledge Base
- Email and Collaboration Tools
- MIX Gmail
How former students should access MIX Gmail.
- Knowledge Base
- Computer, Software and Printing
- Software
- Microsoft Office Articles
Links to information about software licensing for Microsoft products.
- Knowledge Base
- Email and Collaboration Tools
- Outlook Email and Calendar
- Outlook Technical Support
If Outlook closes unexpectedly, run a command line to restore the previous session.
- Knowledge Base
- Wi-Fi and Networking
- Networking
- Knowledge Base
- Academic Systems and Tools
- Class Registration and Advising
- Degree Works
How students and faculty can access DegreeWorks.
- Knowledge Base
- Research
- WVU+kc (Kuali Coeus)
- Using WVU+kc
Information on the uses and functions of research activity lists.
- Knowledge Base
- Technology Resources for Working Remotely
How to use a VPN to access employee applications.
- Knowledge Base
- Email and Collaboration Tools
- Outlook Email and Calendar
- Shared Office 365 Mailboxes, Folders & Contacts
Shared Mailbox accounts have the potential to greatly impact the size and performance of a user's offline cache file in the Outlook client. This article includes recommendations as to how to minimize this impact.
- Knowledge Base
- Academic Systems and Tools
- Class Registration and Advising
- Class Registration Articles
Information about Schedule Builder, including how to access Schedule Builder and how to get help.
- Knowledge Base
- Login Account and Duo Authentication
- Duo Two-Factor Authentication
How to set up Duo two-factor authentication on a mobile device.
- Knowledge Base
- Academic Systems and Tools
- Class Registration and Advising
- Class Registration Articles
Information about registering for courses online, including registration dates, time ticketing and where to find support.
- Knowledge Base
- Computer, Software and Printing
- Printing and Copying
- MyPrinting (Paid Printing) Articles
Instead of using a personal wireless printer, use MyPrinting.
- Knowledge Base
- Wi-Fi and Networking
- Wireless Connection
Configure your Apple or Android mobile device to the WVU.Encrypted network.
- Knowledge Base
- Login Account and Duo Authentication
- Duo Two-Factor Authentication
Have a question about two-factor authentication? Start with our Duo Two-Factor Authentication FAQ!
- Knowledge Base
- Login Account and Duo Authentication
- Duo Two-Factor Authentication
How to generate Duo passcodes in case you need a backup authentication method.
- Knowledge Base
- Academic Systems and Tools
- eCampus
- eCampus for Students
How to download and use Respondus LockDown Browser for tests in eCampus.
- Knowledge Base
- Computer, Software and Printing
- Software
- Software Installation & Instructions
How to install Adobe Creative Cloud on Mac or Windows computers.
- Knowledge Base
- College, Department and Regional Support
- Unit-Specific Support (Contacts) Articles
Contact information for the ITS Service Desk.