Shared Services

Overview:

The WVU Shared Services Center (SSC) is a centralized service-delivery team that supports the business activities of WVU, including financial administration, human resources (Talent and Culture), and sponsored projects funding/grants. Customers can receive assistance by calling Shared Services at 304-293-6006, or chatting in the Shared Services Community. Visit sharedservices.wvu.edu for more information.
 
Note: The WVU ITS Service Desk and HSC ITS Help Desk continue to handle technical support for WVU systems and services. The SSC also does not create policy or provide high-level, strategic direction to campus leaders.

Logging into the Shared Services Community:

Log into Shared Services by clicking the Shared Services button in the WVU Portal and authenticate using federated access by selecting your organization.

Create a case:

After logging into the Shared Services community, follow these steps to create a case with Shared Services customer care for assistance:
  1. Click the Contact Customer Care button.
  2. Fill out the Customer Care form. (Some information may be automatically populated.)
  3. Click the Submit button to submit the case. The user will receive a confirmation that the case was submitted and can contact Shared Services to follow up.

Live chat:

Customers also have the option to chat online with a customer care representative by following these steps:
  1. Click the Customer Care Chat button.
  2. First and last name and email will be automatically populated. Select a type and enter a subject.
  3. Click Start Chatting.
  4. Click the Agent’s name to see options to save transcript or to end chat. After chatting, users will also have the option to save the chat.
Note: Chats are automatically saved by Shared Services. If a user would like to retrieve a chat from a previous conversation/case, they will need to contact Shared Services directly.

View your profile and update visibility and notification preferences:

To view your profile and update visibility/notification preferences in the Shared Services Community, click the dropdown arrow next to your name and select My Profile. This page shows your personal information as well as the number of posts, comments and likes attributed to your profile. You can also view your feed (listing updates to cases you have created or commented on) or upload a profile picture by clicking the camera icon.

To manage your visibility and notification preferences, click the dropdown arrow next to your name and select My Settings. On this page you can change what information is visible by choosing members, public or restricted from the dropdown menus and checking and unchecking boxes to customize notification preferences. 

 

 

Details

Article ID: 96054
Created
Fri 1/17/20 10:41 AM
Modified
Tue 4/20/21 1:34 PM