Error When Logging into CITI


The Collaborative Institutional Training Initiative (CITI) program provides training modules that help researchers nationwide learn how to comply with federal standards as they conduct research. The WVU Office of Human Research Protections (OHRP) requires certifications from some CITI training modules. All WVU employees must use their Login usernames and passwords when accessing CITI online.

If you have a non-technical question about CITI, such as what module to complete to submit an IRB protocol, contact the OHRP at 304-293-7073.

Note: CITI offers full support for Chrome, Firefox, IE 8 and above, and Safari.


You receive a stack trace error when you try to log into CITI training using your Login credentials.


You need to merge your old CITI account with your new Login account. If you have already merged your accounts, the merge may not have been successful. Visit the CITI Support page to request that they merge your accounts.



Article ID: 9090
Wed 10/14/15 8:11 PM
Fri 8/6/21 1:52 PM