Emails From the IT Self Service Site


There are several reasons why you may receive an email from the IT self service site.

How do I know when an email is from the IT self service site?

Emails from the IT self service site will be sent from the name of the technician working on your ticket followed by or These are both valid email accounts for this system.

Example: Joe Smith <>

A footer is included at the end of a notification message to indicate the message is from WVU. Footer text:

Information Technology Services will NEVER ask for your Social Security number, credit card information or WVU login credentials by email. If you’ve used your credentials to log into a WVU system on a shared device or work station, LOG OFF when you’re done so your personal information stays safe.

Why does my email message say it was proxied, further replies may no longer notify?

This happens when the email address you replied from doesn't match the email address listed on your account in TeamDynamix. Email addresses in TeamDynamix are populated from either MAP or Banner. 

For example, your email address may be listed as in TeamDynamix, but the email you reply from (the SMTP email address) is set as Since these email addresses don't match, your reply message will be proxied. 

You can contact Shared Services to have your email address changed or contact the Service Desk to add your alternate/notification email address to your TeamDynamix account. 

What if I'm not receiving emails from the IT self service site?

If you are using Microsoft Outlook, check your Clutter folder. Emails from the IT self service site may be mistakenly filtered as low priority mail. To prevent unwanted email filtering in the future, view the Clutter in Office 365 article.




Article ID: 8796
Wed 9/16/15 10:19 AM
Fri 10/23/20 11:37 AM