All students and teaching faculty have a MIX Gmail/Google account. Below is information about MIX Gmail and how to troubleshoot common problems.

Note: Do not use your WVU MIX Gmail/Google account to register devices (phones, tablets, etc.) or to sign up for personal or financial services. Create a new, personal Gmail/Google account for these.

MIX Gmail can be accessed a number of ways, including logging into the WVU Portal, visiting mix.wvu.edu/gmail or setting up IMAP on your mobile device.
Your email address is your Login username followed by @mix.wvu.edu (username@mix.wvu.edu). Example: If your Login username is ambaxter, then your email address is ambaxter@mix.wvu.edu.
You can attach files up to 25 MB in size. If you want to send a file that is over 25 MB, you can send it using Google Drive.
Yes, mail coming into the MIX Gmail system is scanned for viruses.

No, this is a separate email account. This was done intentionally to allow more flexibility in your email. You can keep your email account separate and use the MIX Gmail account for only course-related email and use Outlook for your research and day-to-day emails. You can also easily forward emails that go to your MIX Gmail to your Outlook address if that is more convenient.

To forward your MIX Gmail account, follow Google's directions for enabling IMAP.

WVU does not have a way to recover deleted messages. Check your MIX Gmail trash folder.
You retain ownership of the documents on your MIX Gmail account.
You can set forwarding to any other personal account, although WVU is not responsible for any email lost due to incorrect forwarding or problems with the account to which you set up forwarding.
Either use a different browser window to read your personal Gmail email or use the Add Account option under the email drop-down menu in the upper right.
Make sure that you are using a supported browser version. If you still have problems sending email, click here to request help with your MIX Email account.
  • If you have forwarding set up on your account, make sure you are checking the correct account.
  • If you changed your password recently and can access your email on another device, make sure you are entering the correct password and have updated the password on your mobile device.
  • Check your quota. If you've reached your email quota, all incoming emails will bounce back to the sender.
Now that the Gmail implementation has taken place, you will be able to keep your @mix.wvu.edu address indefinitely.
Students based in the United States with a MIX Gmail account with West Virginia University can't delete their mailbox. After you graduate and do not log into the account for 180 days, it will be suspended. For students based in a European Union country, they can submit a request for MIX Gmail account deletion as per their countries' laws.


Article ID: 7147
Wed 6/24/15 2:40 PM
Tue 7/16/19 2:06 PM