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Retiree Email FAQ

Overview:

Any current employee on any WVU campus who retire on or after February 18, 2019 will automatically receive access to a retiree email account with an @retiree.wvu.edu address. This includes employees at the Health Sciences Center, and the Beckley and Keyser campuses. This change does not immediately affect current retirees who have University (@mail.wvu.edu) accounts. 

WVU is providing a free version of Microsoft Office email to all benefits-eligible WVU retirees to help sustain their connections with other retirees, their colleagues and the University. This email is housed in a separate system from WVU’s official mail accounts and will end with @retiree.wvu.edu.
Retirees will receive an Office 365 account that provides access only to web-based email and Calendar. Please be aware that if you are using SharePoint or OneDrive, you will lose access to those services unless you are an Emeritus retiree. Retirees will also be able to download free Sophos anti-virus software at freeav.wvu.edu. Licensing for retiree email does not include free Microsoft Office.
Any benefits-eligible employee retiring from WVU can have a retiree account. This includes retirees from the Morgantown, Beckley, Keyser and Health Sciences Center campuses.
Not right away. This change does not immediately affect past retirees who have University (@mail.wvu.edu or @hsc.wvu.edu) accounts. Eventually, however, we will convert your account to an @retiree address. You’ll receive plenty of notice before that change occurs. Emeriti will retain their official University @mail or @hsc accounts for any work-related communications. They will be granted @retiree email for voluntary personal use.
Sign-up is an automatic part of retirement processing through WVU Talent and Culture. You will be asked to provide a personal email address as part of this process. You MUST have a personal email address to claim your new @retiree account. We’ll use this personal email address to notify you when your @retiree account is available. Notification will come in an email directly from Microsoft. You’ll also need the personal email address as a backup in case you forget your password and need to reset it.
Most retirees will lose access to their @mail.wvu.edu account on their last working day.
You can claim your account within one week of the day that Information Technology Services receives notification of your retirement from Benefits Administration. You will receive a notification from Microsoft in your personal, non-WVU account that your new @retiree account is ready.
If you don't see an email notification from Microsoft, check your spam or junk folder. Your personal email account may have filtered the message.

No. The new @retiree accounts won’t require Duo two-factor authentication. Here are some other differences: 

  • Passwords don’t expire for two years. 

  • You won’t have to use login.wvu.edu when you do change your password. 

  • You can set up automatic forwarding of email to another account.

Your WVU Login username will be followed by @retiree.wvu.edu. For example, jadoe0012@retiree.wvu.edu.

Go to the Office 365 portal at office.com and enter your @retiree.wvu.edu address and password.

Access to your employee Office 365 account is removed when you retire. The only exceptions are for Emeriti. Retirees with Emeritus status continue to have the same level of access to University systems as they had when they were employees.

If you want to request emeritus status, contact your department and/or SBA. Your department will inform Benefits Administration that you have applied.

Yes, but you must export your contacts before you lose access to your @mail account. You can export contacts to your new account using these instructions.

If you know your @retiree email password, follow these instructions: 

  1. Sign in to your Office 365 account with your existing password. 

  1. Select your profile on the upper-right side, and then select View account. 

  1. Select Security & privacy > Password. 

  1. Enter your old password, set and confirm your new password, and then select Submit. 

If you don’t know your @retiree email password, contact the ITS Service Desk for assistance at 304-293-4444.

In your @retiree mailbox, you can search the Microsoft Office address book for names. However, if the person you are seeking has not claimed their @retiree account, you won’t see their email address. Only Emeriti retirees will appear in directory.wvu.edu.
You will receive a bounce-back message if the recipient hasn't set up their retiree mailbox.
No, you will always access your email online and log in through a website.
Call the ITS Service Desk at 304-293-4444 or follow these instructions to connect your mobile device to Office 365:
No problem. It will be available to you in case you change your mind and want to claim it later.
No problem. This is a voluntary service. Accounts aren’t active until you claim them.
Emeritus is an honorary status granted to some faculty when they retire. Contact your SBA to request Emeritus status. View WVU's Emeritus Status policies and the Emeritus status benefits for more information.

Call the ITS Service Desk at 304-293-4444 or email ITSHelp@mail.wvu.edu. 

Please direct questions about this email service to ITSHelp@mail.wvu.edu or call 304-293-4444.

Direct questions about retiree benefits and services to retirement@mail.wvu.edu or visit the Talent and Culture website.

Details

Article ID: 71037
Created
Tue 1/29/19 10:04 AM
Modified
Tue 3/3/20 4:47 PM